Pizza Express Reviews Summary

Customer Service

Pros:

• "Table service is very polite and rather quick."
• "Our waiter Oliver was very kind and welcoming and happy to help us quickly with our order."
• "From the moment we walked through the door the staff were friendly, attentive and made us feel welcome."
• "Excellent customer service and interaction from our waitress."
• "Service was great, everything was correct, we didn't have to wait long but also weren't rushed."
• "The staff were very friendly and helpful."
• "Service was very friendly and always with a smile."

Cons:

• "They were not busy and the staff were just chatting, not checking on tables at all and did not like being disturbed to come and take orders!"
• "Poor customer service, pizza terrible burnt... Awful experience I do not recommend that type of service."
• "We sat and sat and sat. The meal took nearly 3 hours to which point our young children were understandably bored and restless."
• "Had an awful experience the service was shocking."
• "Waitress didn't write anything down which was worrying."
• "We arrived today and the staff were very rude and busy chatting and we stood there being ignored."
• "The manager didn’t even bother to apologise for the poor service."

Food Quality

Pros:

• "As ever the food was delicious."
• "Food is always to a good standard and tasty."
• "Food arrived quickly, was delicious and service excellent with very helpful staff."
• "Came in here for a family lunch and had a fantastic time, the food was absolutely delicious."
• "The food was amazing and didn't take long at all to turn up."
• "Positively, the main courses were pleasant and tasty."
• "Food was lovely."

Cons:

• "They got my friends toppings wrong. Then brought out what we wanted but raw mushrooms. Not cooked for the pizza."
• "One of the pizza we had ordered was almost cold and inedible, most of the pizza was left."
• "Vegan menu is quite poor and there is not many selections to choose from."
• "When the food finally came out it was undercooked and tasted off."
• "The pizzas were doughy and undercooked."
• "Very poor, cheap quality pizza, frozen pizzas taste better and have more flavours, brownie was also poor quality, I will never come back as it is better to spend less money to eat proper food at home."
• "The pizzas were one extreme to the other one was burnt the other soggy and undercooked."

Ambiance & Location

Pros:

• "The restaurant is in a great location with fantastic views."
• "Upper floor gives excellent view of canal."
• "A lovely setting with 3 rooms so the very lively children's party didn't disturb our adult only group."
• "We arrived at Pizza Express: we had been before and had a great window seat overlooking the river."
• "Stopped off in Newark, only the 2nd time I have been to Newark, when traveling from North to South home. Stooped for a quick bite, loved the glass domed top floor, handy car park right outside, river views, great food and service."
• "Nice looking restaurant, seating on first floor gives you nice view over the river Trent and Newark castle."
• "Pizzas were very nice and seated upstairs with a view out over the river was a bit special."

Cons:

• "The restaurant was also freezing cold. No heating."
• "The acoustics in the restaurant make it very noisy with lots of echo."
• "The restaurant felt generally grubby, there was no atmosphere."
• "The restaurant itself was BALTIC inside."
• "Not really a good atmosphere."
• "The place could do with a lick of paint and a good deep clean."
• "Seating with family of four on first floor have a disadvantage of narrow space and cramped table around entire rotunda."

Value & Pricing

Pros:

• "Got a free bottle of procesco though as a birthday promotion which was really appreciated!!"
• "However, to try to compensate we did receive a reduction to our bill which we appreciate and feel this does make up for our dissatisfaction."
• "They do plenty of offers on vouchercloud."
• "Used the O2 Priority app and got a great deal on our delicious pizzas!"
• "You can use your tesco club card vouchers here for 3 times their face value."
• "Its not ( as someone has said) massively overpriced - they always have really good deals on."
• "Service staff are fabulous and attentive and give an atmosphere of a much pricier establishment."

Cons:

• "Service good but food way over priced for what you get."
• "Extremely disappointing. Pizza okay but small and very pricey at £14.50 to £16.45."
• "Beer is very, very expensive with no selection, just one kind: Perroni."
• "Food is good, but overpriced (even with the pizza express club)."
• "None of us felt anywhere near full. Will never go again! Chains are ripping people off."
• "Very slow service and the place was fairly empty."
• "The service is the slowest thing I’ve ever experienced."