National Museum Cardiff Reviews Summary

Category: National museum

Address: Cardiff, CF10 3NP, United Kingdom

Phone: +443001112333

Rating: 4.6
based on 570 reviews.

Exhibits and Collections

Pros:

  • "The Tim Peakes exhibition is absolutely fantastic, the spacecraft and space suit make brilliant exhibits for all the family."
  • "The exhibitions were completely outstanding, I've never seen anything like it!"
  • "A huge range of exhibits, including natural history, art and the fantastic history of Wales, going right from the big bang up to present day."
  • "The classical art section here is excellent with many masters on display such as Renoir, Monet, Van Gogh, Turner and more."
  • "The National Museum of Cardiff is an excellent destination for anyone looking to explore the cultural and natural history of Wales."
  • "The dinosaur area is what will impress your children, with animatronic giant mammoth and voice over audios from narrators will captivate the whole family."
  • "Fantastic experience here, plenty to see, there are fossils, recreations of prehistoric animals, an art museum and so much more!"

Cons:

  • "Come across a bit dated and was too overwhelming."
  • "Some cool fossils but the evolution of Wales exhibition really needs refreshing."
  • "Not a lot for young children as they won't know much of the BBC back story."
  • "Unfortunately, no history on the mining and how this created Cardiff into the city it is today."
  • "Also; crying/shouting kids shouldn't be in a museum, talk to their parents and possibly remove them from the museum as it destroys the atmosphere."
  • "When we went there was quite a bit closed for unknown reasons."
  • "Sections of the natural history exhibit were also closed."

Facilities and Services

Pros:

  • "Super friendly and easy to access. Great parking outside."
  • "Plenty of toilets, the cafe and restaurant were busy although we didn't use them and the gift shop was very inviting."
  • "There is also a cafe which sells snacks and drinks for a reasonable price."
  • "The admission is free and the staffs are very friendly and helpful."
  • "Free to visit with only a recommended donation of £5."
  • "Cafe available inside. Toilet available, free and secured luggage locker,admission is free, photographing allowed but no video."
  • "Disabled parking available outside :-)"

Cons:

  • "The one-way system is neither efficient because it is not signposted to direct you where you are and where next."
  • "Tip ..if you want a hot drink in the cafe don't leave it too late in the afternoon. It closed for 5pm and at 4.20 told us no longer serving hot drinks."
  • "No adequate signage for toilets nor lifts."
  • "The atmosphere is grim. Security on a senseless level, on a par with boarding a plane. Bonkers."
  • "Quite a few galleries closed unfortunately."
  • "The coffee shop was extremely overpriced with limited spaces to sit... £3.75 for a hot chocolate which was actually half a mug of tepid liquid the rest was froth."
  • "A shame that they shut off the dino exhibition a tad early which meant I didn't see the whole thing."

Accessibility and Experience

Pros:

  • "Everyone loves Cardiff museum don't they?! My sons certainly do!"
  • "It is so well laid out - obviously our main purpose of visit was to see the dinosaurs and mammoth but the lead up to the dinos was interesting and just made so much sense."
  • "A wonderful museum with free entry."
  • "Lovely museum best of all being free with lots of interesting parts to view."
  • "Really great place to visit. Free entry, lots of fun stuff for kids and thought provoking art for everyone."
  • "The museum caters for old and young. The art galleries have a variety of modern and classic, with paintings and sculptures from artists such as Van Gogb, Monet, Rodin, Renoir, and Keffyn Williams."
  • "Enjoyed the French Impressionism paintings in the top floor of the museum; it hit my trip to Cardiff."

Cons:

  • "There is no mobile signal further into building so if u split up from your group keep that in mind!"
  • "I didn't know what to expect when I walked in and nor where to start. That is because it is not well signposted."
  • "Probably best to avoid on school holidays."
  • "The building is beautiful however there is a lot of wasted space where exhibits are closed or simply not available."
  • "I was physically attacked by a member of staff, who prevented me from entering the building."
  • "Free to visit, lots to see but not interactive enough for small children."
  • "Brilliant place for a rainy day, only problem was all the repairs happening at once."

Staff and Customer Service

Pros:

  • "Staff was very polite and friendly."
  • "Staff are really helpful and pulled out all the stops to make the day a happy one."
  • "The staff is friendly and knowledgeable, and the museum's layout is easy to navigate."
  • "Great and awesome staffs who are always ready to assist and help you enjoy the experience."
  • "Place is well maintained and the staff is super friendly."
  • "The staff were very friendly."
  • "The staff were very knowledgeable and friendly, willing to have a chat about the pieces!"

Cons:

  • "The atmosphere is grim."
  • "We didn't feel welcomed, as this security agent was literally on the neck of the group when moving through a number of rooms."
  • "Some of the staff were absolutely professional chatting with the younger ones, but others could not event bother giving the direction to the toilet, except by pointing towards it."
  • "The museum itself and its content are great to view but staff, especially front of house need better training."

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