Address: 3 Faraday Rd, Newbury, RG14 2AD, United Kingdom
Phone: +441635570000
Rating: 4.8
based on 148 reviews.
Customer Service
Pros:
"Each time I visited the staff were friendly and informative."
"Our car was barely running and we weren't able to get home to London as a result. Peter was so helpful on the phone and they managed to squeeze us in and get the repairs diagnosed and completed in just over 24 hours."
"Phoned One Stop and asked if an MOT could be done at very short notice and the owner was very helpful and fitted me in for 7am before work."
"I would highly recommend One stop service center to anyone looking for the best garage in Newbury."
"Their customer service is second to none - you can always expect quick responses and Peter and his team have been attentive to any and all concerns I've raised."
"The receptionist seems to have her finger on the pulse knowing exactly at what stage your vehicle is at."
"Very helpful and offer quality services.They also are quick to respond to your enquiries through their email address."
Cons:
"Rude staff named Gary. Tried to charge me £95 for light adjustment and £105 for a missing screw that holds the headlamp in place."
"False promises on repair time which you will have to chase up yourself as they do not communicate and presume it’s ok to carry out work without consent."
"When I sent you complaint email you failed to answer why there was no communication."
"They have been contacted twice by email for an explanation and emails ignored."
"Owner refuses to accept they should have contacted the owner before any additional work was carried out."
"PLEASE DO NOT USE THIS CENTRE FOR ANYTHING."
"Sales staff on commission and try to con you over odds - FRAUD."
Quality of Work
Pros:
"Been using Peter and his team now for a number of years. I’ve always found them to be very honest, professional and reasonably priced."
"Fantastic service once again from Peter and his team- helpful, and knowledgeable."
"They fixed my Civic today in no time and refuse even to charge me for that."
"Not only did they repair it but they didn't even charge me and all was done on time."
"The whole team is extremely friendly, knowledgeable, helpful and professional, I feel very much in good hands!"
"I cannot praise Peter enough, my car was sorted out in no time at all, such an amazing human, really kind and helpful."
"The honesty they showed was also impressive. The drive shaft was damaged when fitting the shock, they apologised and arranged to send a tech to my place of work or house to fit a new drive shaft free of charge which was done the following day!"
Cons:
"They fitted a clutch which broke after 4k miles. Got it fixed under the warranty but they tried scam and blackmail me."
"Long story short recommended this place to a friend and they 100% took advantage of him."
"They got it up on the ramp and said it was the offside front wheel bearing, also quoted for fronts shocks, 1 perished rear tyre, and brake fluid. Got the work done considerably cheaper elsewhere and took the car for a drive and the groaning noise remained."
"Hub cap attached with a zip tie and even charged for cleaning the wheels when they were not asked to and indeed did not clean them."
"Job estimated to be £200ish MAXIMUM only if they needed to change the wheel. Wheel NOT changed and substandard job done... resulting in a bill for £385+."
"You just ripped us off for your incompetent work."
"Zero stars. Wouldn't recommend. They fitted a clutch which broke after 4k miles... Stay away from them. They will try and scam you."
Value for Money
Pros:
"Very trustworthy, honest and competitive prices."
"We’ve used one stop on several occasions and have always had exceptional service and good value for money."
"If I could give 6 stars I would. Fantastic service. Honest people who don't give you the run around."
"Definitely the best and most trustworthy garage I've ever used."
"Great honest service, could have easily sold me work that didnt need doing at I was recommended it needing doing, but they showed me why it didnt need doing and gave my car a check over!"
"These guys are brilliant, reliable and 100% trustworthy."
"There prices are always competitive and great value for money when you factor in the amazing customer service."
Cons:
"AVOID!"
"Parking can be a bit scarce, just be patient!"
"quoted for full service and protect your warranty cheaper than main dealer, however then don't do all work required to protect your warranty in their service."
"The estimate was NOT a minimum estimate. It was clearly stated... that the MAXIMUM would be and I quote £200ish."
"URGENT!! I need to inform the public of this awful mistake l wrote!!!"
"Sales staff on commission and try to con you over odds - FRAUD."