"all staff friendly and give answer for all questions"
"nice helpful people there and warm waiting area with TV"
"the staff very helpful and cheerful"
"the staff are very friendly, honest, reliable and very accommodating for all needs"
"Archie and the team always make me feel welcome, always give me fair prices and explain everything."
Cons:
"Very bad experience, conned me out of money for a job that did not need doing."
"In the interest of safety and peace of mind I would about using this garage."
"Proceeded to service the car after MOT fail. Courtesy call would of been nice to ask if I wanted it servicing considering it needed extra work to go through the MOT but they don’t care as long as they get your money!"
"I called the garage immediately and returned my car the following day to be met by a less then welcoming receptionist."
"the guy who sits at reception was quite rude"
"When i arrived to the garage... the 'BIG BOSS'... just basically turned me away like a stray dog."
"Disappointing & no chance to resolve it as I probably won't be passing through anywhere near that area of Birmingham again."
Transparency and Honesty
Pros:
"They show efficiency in their work and appear to be straightforward and transparent."
"They ALL operated in complete transparency, provided video evidence of findings."
"After the service they give a good and fair synopsis of the problems prevalent in your car."
"They sent me a video of the underneath of my car and pointed out work that needed doing."
"A video was provided to show proof of the issues. A list was given where I was able to select work that I would like to be carried out — great touch!"
"Archie is always honest & reliable, never any hidden costs and work always spot on."
"I spoke to Archie and he gave me one of the best quotes in Birmingham."
Cons:
"Loads of extra ‘advisories’ that they advise you to pay for even though it’s not an official advisory on the MOT certificate."
"This garage is definitely a RIPOFF."
"At all costs do not attend this garage with your car. They had my car for 6 weeks and did nothing with it."
"I feel had I not complained... I’d have been charged a lot of money for something that they’d broken."
"watch for the parts if they told You they exchanged this or that in Your car I have seen and heard about parts from my friends that they never been replaced but they paid for it"
"They also stated the job that was done was the previous day was overpriced."
"Don't go in that garage anymore. After any service check by Yourself what they has been done with Your car."
Value and Cost
Pros:
"Cost wise was nothing compared to other dealer"
"Genuine great mechanics. I bought an aftermarket exhaust to fit to my car. The parts I was told were all fitting and these guys explained it wasn't and managed to make it work and get the car to me on the same day."
"I highly recommend this garage... if they can save the customer money they will."
"They were all outstanding treating me with respect and reassurance... and we're extremely competitively priced!"
"the prices are very good"
"sort out my problem in 20 mins for 23.50 pound :-)"
"By going with CW, I could get the sump gasket and anti roll bars for roughly the same price as the anti roll bars alone that vauxhall were charging."
Cons:
"Charged me £40 for a bulb... the bulb died within a week."
"The service was not provided, filters and oil was not changed and next day van did not start at all."
"I was quoted very high price"
"Costs did come to £180 - so a real financial hit before Xmas which I could barely afford."
"Avoid Archi 'german car specialist' he is just looking for something to exchange in Your car that don't need to be replace"
"I used the online garage finder 'Servicingstop' who quoted £140 for a service and MOT and they arranged for Chelmsley Wood Vehicle Services Ltd. to carry out the work, however because of my van needed 2 new discs and pads for the MOT and fresh brake fluid on their recommendation as well as my ten year old van requiring 'special oil that cost a lot more' I was surprised to find my bill was £470.71."
"AVOID!!! At all costs do not attend this garage with your car."
Professionalism and Skill
Pros:
"Mr. Archie full professional, correct the problem in 15 minutes"
"Great experience with these guys, very professional and thorough with there work."
"The mechanic Archie really worked magic on my car."
"I am absolutely amazed at the quality of service I received from CW vehicle services."
"Overall this is a professional and efficiently managed garage."
"Archie repaired my car to a very high standard and my van is running well"
"Another brilliant service for this year's mot."
Cons:
"they exchanged only 3 of 4 rubbers because I have seen one was splitting and it looked as old one"
"I had to replace bearings in differential they said to me I need to bring them properly parts to fix it"
"I wasn’t thrilled with my car service and MOT or the aftermath of it."
"I was told only one caliper had been delivered and nowhere else had one, so it would not be ready till the next day"
"He could not diagnose the fault despite connecting the car to the diagnostic machine."
"Serviced my car and a few days later my engine cover fell off"
"I have previously had a good experience... but now I have found this experience to be disgracefully dishonest and I won’t be returning again."