"The guys are professional and courteous over the phone, they call you exactly when they say they're going to to either update you or confirm your car is ready."
"They regularly kept me updated throughout the whole process and it didn't matter who I spoke to, they all seemed to know about my car and the job in hand."
"Nathan has been extremely helpful and cooperative throughout the whole process."
"Great support great comms all the way through."
"Top customer service from start to finish."
"Very welcoming staff who took the time to explain the issues in detail."
"Always lovely friendly smiling reception staff, been going here for a few years now for various things but nice to deal with the same people."
Cons:
"The only downfall was that they didn’t honour my AA parts and labour (BRC) warranty/cover."
"The first time I took my car, they quoted me a decent price. The second time I took it, they tried to rip me off by saying I had to replace whole units rather that just what is broken and the staff are also very rude and abrupt."
"Extremely unprofessional place. Travelled 40 minutes there to wait close to an hour to be told the servers are down and they can't do it, got the impression they were lying."
Quality of Work
Pros:
"Car repairs have been excellent, speedy and done to a high spec."
"All work is carried out to the highest of standards and their prices are extremely competitive."
"These technicians are on the ball, found out that the Radiator was very slightly weeping at the bottom."
"Standard of workmanship is excellent and the attention to detail second to non as observed throughout the day."
"The level of work is simply unrivalled."
"Quality of work and attention to detail is superb with very very competitive prices."
"Quality of work is always extremely high!"
Cons:
"Work was done but unfortunately oil leaks were still present."
"I had a full service. But they didn't notice that the back wiper was not working and the front tyres were badly worn."
"Went in for DPF diagnostics. During diagnosis they disconnected the Turbo, then told me I needed a new turbo due to the fault codes displayed on the dash!"
Value for Money
Pros:
"Driving down from West London was 100% worth it and I will definitely come to you guys from now on."
"So much more economical than main dealership."
"The car was repaired at a fair price by 9.15!!"
"The pricing is very competitive."
"They are very competitive and saved me loads on a Thermostat and water pump replacement in a short time."
"The price was the best in the country and I am glad i made the call."
"They offer the same service at a cheaper price."
Cons:
"So after me paying the £720 I had to then claim it back from the AA whereas the whole point in AA Parts & Labour is to a valid high cost repairs."
Professionalism
Pros:
"Having used Midland VW for many years I can thoroughly recommend them to anyone."
"Best garage in the midlands, very knowledgeable with diagnostics and have the gear to do the job."
"The staff are extremely knowledgable and approachable and answered all of my questions both before and after the work."
"Very professional outfit with knowledgeable technicians."
"The professionalism, knowledge and honesty of Midland VW is second to none in the VAG industry."
"They really are specialists, and year on year they have grown and continue to grow because of the way they treat you, the way they look after your pride and joy."
"Fantastic company to deal with, they go above and beyond every single time."
Cons:
"had a creaking sound coming from my suspension... il avoid these guys as they cant diagnose."