Quattro-Tech St Ives Reviews Summary

Customer Service

Pros:

• "Superb customer service."
• "Top customer service and extremely friendly."
• "Excellent service from start to finish. All genuine parts which protects your vehicles warranty, plus an unbeatable price compared to your main dealers."
• "5 star customer service from Quattro tech cars."
• "Excellent experience from Quattro Tech again - prompt, polite customer service."
• "Staff very professional, honest and friendly."
• "Excellent efficient service from the St Ives team today as always."

Cons:

• "Went in to purchase a new battery for my van, told me it would be a couple of days and they would call. Nearly a month later and never heard anything."
• "Not a great experience."
• "Couldn't complete part of the job, but I still had to pay for it."
• "Premium prices for average at best workmanship."
• "Overcharged for parts."
• "Never again!"

Professionalism

Pros:

• "The whole experience was professional and relaxed."
• "I now wouldn’t trust anybody else with my Audi S3, quick, professional and super helpful!"
• "Exceptional service."
• "Genuine passionate guys in doing their job and efficient and excellent customer service."
• "The service was friendly, efficient and overall excellent."
• "Professional and knowledgeable. Pleasant and very helpful people."
• "The guys at Quattro are very professional and friendly would definitely use them again!"

Cons:

• "If you are mechanically minded then it's clear to see they cut corners and are not the best."

Quality of Work

Pros:

• "Another great job completed by the team at QT, this time a grille replacement after hitting a pheasant. They are friendly, helpful and charged me less than half of the main dealer's quoted price."
• "Great job, they take their time, know their stuff, and are enthusiastic, going above and beyond."
• "Job done to highest standards, good honest advice."
• "Superb service on every level, expert knowledge and expert skills."
• "All the work was completed within 20 minutes to a very high standard."
• "They managed to get me in on the day and actually fix the problem on my car."
• "They went above and beyond when I broke down... and to top it all off gave me a car so I could carry on working."

Cons:

• "Following the failure of my MMI unit, quatrotech tested and quickly identified the issue and provided great advise on obtaining spares that would be required to repair."

Value for Money

Pros:

• "Prices are extremely good, Audi’s are not cheap, but all of the parts are OEM so again huge trust."
• "Very happy with the service, super quick, great value and service."
• "They were able to fix is for £120."
• "Massive thank you Quattro Tech Peterborough for your excellent customer service and quality of work... was £900 cheaper than Audi Main dealer quoted."
• "Peterborough Audi wanted to charge me £365 for my car service. Audi Quattro charged me £165."

Cons:

• "I should also add they told me parts I would need and cost then even managed to fix bits without using parts to make it more economical for me."
• "Went to Quattro-tech when told by the Audi dealer that I needed £3k worth of repairs to my car. Checked out quickly and confirmed I could wait until next year, saving me a nice wedge."

COVID-19 Safety

Pros:

• "It was great to see visible precautions being taken in the current COVID-19 conditions with minimal face to face contact required."
• "Protective screens and contactless payment is all in place, they have really gone 100% all out to keep everyone safe."
• "Very COVID safe place too."
• "With COVID-19 being an issue at the moment I was a little worried about hygiene and leaving my car, I was reassured and told of the measures that are being implemented."

Cons:

• "Had some troubles with timings but they quickly came up with solutions."