Five Guys High Wycombe Reviews Summary

Food Quality

Pros:

• "The staff are really friendly, they have a great vegetarian option and there’s ample parking."
• "Food is always delicious, I usually get hot dog 🌭 & chips."
• "My burger was great, mind at £11.65 it should be."
• "Food was served surprisingly quickly."
• "Delicious burgers freshly cooked."
• "Very aware of allergens, as I'm gluten intolerant. Only the manager served me."
• "I eat at Five Guys regularly and would say that the service and quality of food was exceptional."
• "Brilliant value for money! EASILY the best online ordering system of any food place."

Cons:

• "My daughter ordered an Oreo shake, a chocolate one was given."
• "I ordered through Uber Eats... Once received the burger was missing."
• "The fries were ok, I liked them, but the rest of the family said they were salty."
• "When I got back to my car I realised why... Bacon was just burnt scraps left over from the day."
• "Overpriced dripping wet burger. Awful service and dirty tables."
• "The atmosphere was just okay. I did not enjoy the little bacon burger."
• "Mediocre food, a bit overpriced and horrendous customer service…long…very long waiting times…"
• "The burger was bland, almost tasteless and in my opinion it was poorly prepared."

Service and Efficiency

Pros:

• "Been eating here consistently for over a year, and never been disappointed."
• "The staff were very busy but still remained friendly when serving."
• "Staff were friendly, cooked in a timely manner although it wasn’t busy."
• "The staff were very keen and energetic but they were a little disorganised. They will get there."

Cons:

• "Food took just over 15 minutes, service is only at till point."
• "After not only takes almost an hour to get my food."
• "The store was getting a bit messy but they did make an effort to clean a couple of tables, it was their dinner rush but they could have done with an extra pair of hands on cleaning duty."
• "Terrible experience parking next to this restaurant. We assumed it was a free car park as there was no visible sign. Got a £100 fine for staying 1h."

Value for Money

Pros:

• "One regular portion of fries would've been more than ample for two to share."
• "We order through Deliveroo at least twice a month. Although a little pricey, if you have the extras it’s worth it!"

Cons:

• "My burger was ok to be fair, nothing amazing, but nice. The fries were ok, but overall, not great value over £50! For 3 burgers, 1 chips, 1 milkshake, and 2 coke.... not good value at all."
• "Too loud as fully tiled as most fast-food places. With everyone talking, too hard to hear completed order number."
• "Expensive, but still the best burger around, 2 burgers, regular cajun fries, and 2 drinks was just short of £40."
• "The burger was bland, almost tasteless, and in my opinion, it was poorly prepared. It was definitely poor value for money."
• "I just ordered via Deliveroo... £8.85 for something that was squished, dry, completely tasteless, and literally worse than a Mc Donald's burger."

Ambiance and Environment

Pros:

• "The restaurant was never busy when we went, so can't really comment on the atmosphere as it was nearly empty."
• "It would have absolutely nailed it if it felt like one of those old 50's diners."
• "The place is familiar and clean. My only gripes were slow service and high prices."
• "The restaurant itself is pretty big so felt empty when I was there but that might be a one-off."

Cons:

• "Too loud as fully tiled as most fast-food places. With everyone talking, too hard to hear completed order number."
• "The restaurant was almost empty, and a few tables were still not cleared."
• "The store was getting a bit messy but they did make an effort to clean a couple of tables, it was their dinner rush but they could have done with an extra pair of hands on cleaning duty."
• "Food was okay but not hot... Went just after lunch rush... Still busy so no one cleaning tables after use which in COVID times is terrible."