The Park Royal Reviews Summary

Staff and Service

Pros:

• "All the staff are so friendly and helpful."
• "Fantastic Customer Service from Amy, Neeve, Becci on main reception."
• "Great staff, couldn't do enough for us."
• "Every member of staff went above and beyond to be friendly and helpful."
• "Staff were very friendly & hospitable."
• "ALL staff were very helpful and extra kind."
• "The staff are lovely and efficient."

Cons:

• "On arrival the receptionist could try to crack a smile."
• "None off the staff seem happy to be here."
• "But they are clearly overworked and understaffed."
• "When I phoned the gym regarding this staff were rude and put the phone down on me."
• "Ordered room service didn't arrive and no apology from any staff!"
• "The staff are clearly overstretched and can't provide a good service."
• "Reception staff need to go on some customer service courses."

Facilities

Pros:

• "I used the gym facilities which were good."
• "Beautiful leisure facilities."
• "Leisure facilities were fantastic."
• "Nice leisure club."
• "Has a really good spa and leisure centre."
• "The spa is brilliant, with pool, gym, sauna, steam room... free for hotel guests."
• "Very nice leisure club with a lovely pool."

Cons:

• "Bathroom could do with updating, not sure if this was just our room, or all the rooms."
• "I then went through to the pool facilities to find the sauna out of use, a constantly full jacuzzi pool."
• "We were a little disappointed the jacuzzi wasn't operating."
• "The jacuzzi rarely works, sauna is too small and overcrowded."
• "The spas hot tub wasn't working which was slightly disappointing."
• "The pool area seemed dirty."
• "The sofas situated around the pool were not of a 4* hotel standard."

Food and Dining

Pros:

• "The service in the restaurant is very good and the quality of the food is excellent."
• "The Crème Brûlée was fantastic."
• "Fabulous facial and beautiful evening meal."
• "The food tasted fantastic and was served to a high standard."
• "Lots of choice for breakfast, and all fresh."
• "Very tasty and well presented meal in the restaurant, good breakfast too."
• "The food was excellent and there was plenty of it."

Cons:

• "Food uneatable on night, and woeful."
• "The restaurant is really slow."
• "Breakfast used to be amazing but the hotel have changed to basic sausages, greasy streaky bacon and reduced any selection of pastries."
• "The breakfast choice was sadly very disappointing."
• "The most disappointing aspect was breakfast which was frankly terrible."
• "The bar food is overpriced and awful."
• "For food we went for a Caesar salad that consisted of dried uninspiring chicken."

Room Comfort and Quality

Pros:

• "The room was lovely very spacious."
• "Rooms were comfortable and clean."
• "The room was tidy with plenty of space."
• "The rooms are spacious, clean, comfortable beds."
• "The room was clean and comfortable, great nights sleep."
• "Spacious rooms, lovely pool."
• "The rooms were extremely clean and had everything we needed."

Cons:

• "The room was lovely very spacious but so uncomfortable with not being able to have it as a temperature that suited us."
• "The rooms reminded me of a Travelodge."
• "The general feel of the hotel this time was very tired and to be honest not very clean."
• "The rooms look a little tired."
• "The room wasn't cleaned properly, hair on the floor in the bathroom, toilet had stains."
• "The room was very outdated with mattresses being very uncomfortable."
• "Our bathroom was falling apart, the bathroom door had a large dent in it."

Value for Money

Pros:

• "Great hotel, stayed here twice and both times have been great."
• "This hotel is truly wonderful."
• "The whole package was excellent value for money."
• "The value for money is unbeatable."
• "All round great experience, classy and decent."
• "The buffet food was enjoyable and had a great choice of food to eat."
• "Rooms were lovely and the food that was included was all good, especially breakfast."

Cons:

• "Wouldn't revisit."
• "Given these circumstances, I am inclined to explore alternative lodging options for my future business trips, as I doubt I will choose to book with this hotel again."
• "Not a very nice place. Everything is used and worn."
• "Overall the gym/pool offers bare minimum but it’s not worth money they’re charging, hence 2 stars."
• "I stayed at the hotel and paid 280 pounds for two nights."
• "It is really annoying when you pay a lot for a room you expect a problem free stay but it's been nothing but trouble .."
• "I definitely won't go back there but there's potential with just a few adjustments."