Address: 75-80 Queen St, Portsea, Portsmouth PO1 3HS, United Kingdom
Phone: +442392982182
Rating: 4.3
based on 242 reviews.
Staff
Pros:
"Staff were friendly, helpful and attentive."
"The staff helpful and friendly and the breakfast was very nice."
"Staff helpful and efficient."
"Staff are so helpful, food was plentiful, hot and tasty."
"The staff were welcoming and helpful."
"The staff was very friendly."
"Staff are the friendliest."
Cons:
"The receptionist was rude on the telephone."
"The staff were unhelpful from start to finish- we had booked a room as were attending a wedding."
"It happens too often that there in no one at the bar."
"Service with a grimace."
"The hotel is very good 😊 but I ask the wake up call for the morning at 8 am and the lady and the colleague who work receptionists in the night saffron and Sebastian didn’t program my wake up ☎️ call."
Location
Pros:
"Close to dockyards and shopping center."
"Ideal location for a visit to Portsmouth, as you can see the historic dockyards when you step out of the door."
"Ideal location for Portsmouth Harbour, trains and ferries."
"Perfectly located for the touristy bits of Portsmouth and close to the train station (5 mins walk)."
"Location and venue are superb, with parking outside the door, just 5 mins walk from the docklands."
"Great location, ideal for the Historic Dockyard and a short walk from Portsmouth Harbour station."
"Located about an 8 minute walk from Portsmouth Harbour Station, Gun Wharf Quays, Gosport Ferry and the bus/coach station."
Cons:
"Parking on site limited."
"Very limited parking."
"Parking is very limited."
"Car park is tiny it only accommodates around 6 cars on the front of hotel."
"Parking is difficult, very limited free spaces they do sell permits from the council, £5 for 24 hours."
"Would of been better if my disabled reserve bay was kept empty even with the name there someone still parked."
"I needed a disabled bay but was told I need to inform the RMC in advance and the only one was occupied by a non disabled driver."
Rooms
Pros:
"Room was clean with good supplies of hot drinks."
"I found my room to be one that has been fully refurbished with new shower cubicle, sink, toilet and towel dryer."
"Fantastic, I can only review our room and stay, huge clean double room, with all mod cons."
"I had a large ensuite room on the 2nd floor. It was clean, well maintained."
"The rooms are ok and half of them have been recently updated."
"The food was good and the room was clean, comfortable, light and airy."
"The rooms we stay in was good and very clean and fresh looking."
Cons:
"Compleatly over priced hotel room was disgraceful brown water stains on the walls and ceiling, peeling wallpaper, funny smell to the room incredibly dated bathroom."
"The room we had was old & the bathroom had a terrible smell which made us gag."
"The whole hotel needs a huge makeover, I don't see how they can justify their prices when the place is so grubby."
"The rooms are dated and could do with a refresh."
"The room was musty smelling and sheets not cotton."
"The room we had was old & the bathroom had a terrible smell which made us gag."
"Room was very shabby, tired. Toilet moved when sat on, shower was pathetic."
Facilities
Pros:
"Has a small indoor swimming pool."
"The hotel has a bar pool leisure centre pool table library and I think of games room too."
"We were able to enjoy the swimming pool too which was fab!"
"Super hotel with lots of history behind it."
"Overall a good hotel, with games and a pool."
"They've got a few facilities, swimming pool and ball room that I know off."
"All the amenities are great bowling, snooker etc."
Cons:
"The lift is like a Service lift can only fit in 4 small people with no luggage."
"BUT there was nowhere to put anything in the bathroom."
"I was disappointed that the pool didn't open until 1500, as I was hoping for a morning swim before breakfast the next day."
"Water pressure in the shower is quite bad."
"Only down side to this hotel was the restaurant food we had meal in there on our first evening stay and wow the food was very poor tasteless, colourless."
"Rooms were too hot, no cold water (!?)."
"The only thing that let me down was the state of the room. Threadbare carpet and patched in places, wallpaper peeling off, mould around the bath etc."
Food
Pros:
"The 3 course meal was excellent. The food was tasty and hot!"
"The food was delicious, with a wide variety of choices on the evening menu."
"The restaurant food was very nice and breakfast was first class."
"Breakfast beats many 4 star hotels."
"The food in the restaurant was actually very nice."
"Breakfast was amazing, the quality of ingredients was first class."
"Breakfast was excellent and evening meals are available and very good."
Cons:
"We were there for a 'do and the buffet was all deep fried things in batter."
"Had an office Xmas Do here and the food was acceptable. However, the portions were small and, after three courses, I was still hungry."
"The breakfast was horrid! No decent coffee, just huge urns of tepid coffee."
"I also ordered a salad chicken when I received the salad they have put anchovies on top of it not even listed on the chicken Salad menu and I don't even eat fish."
"Only down side to this hotel was the restaurant food we had meal in there on our first evening stay and wow the food was very poor tasteless, colourless."