BEST WESTERN PLUS Aston Hall Hotel Reviews Summary

Accommodation

Pros:

• "The rooms were beautiful and bed was massive and soooo comfy."
• "Our room was beautiful - huge, light and airy and very tastefully decorated, beautifully clean and a really comfortable bed."
• "The superior room we stayed in was large and attractive."
• "The room was huge and was mainly clean and well made up."
• "Room was spacious, bed was big for a double."
• "Was given a lovely big room and was very clean and well presented."
• "The room and bed was much bigger than we expected, and we had a kind of view of the back garden."

Cons:

• "Toilet had been obviously used and evidence was unflushed upon arrival."
• "Clearly only a room for single occupancy. Very tired needs updating."
• "Worst room ever so small only 1foot at bottom of bed to get around."
• "Truly awful room."
• "The room was like a cupboard and you had to sit side saddle on the toilet as the sink encroached into your leg space."
• "room had odour in it and the noise from upstairs was quite bad."
• "Booked a superior room which was disappointing, the TV was intermittent."

Service

Pros:

• "The wating staff were excellent."
• "Staff very helpful, attentive and friendly."
• "staff couldn't do enough for you."
• "The night manager... he was also very attentive, nothing too much trouble and very tolerant of some of our merry guests."
• "Your receptionists were very attentive and helpful."
• "staff are very helpful and professional."
• "The staff were friendly, professional and chatty and the room was excellent."

Cons:

• "Lady at reception seemed unwilling to discuss it, just making every effort to get a payment."
• "Male night receptionist didn't seam to care about the job, was very unhelpful and unprofessional."
• "The bar staff are very slow and quite abrupt."
• "Staff were lovely however cleanliness of room was not great."
• "The staff were clearly very busy with the wedding, miserable and we were clearly in the way... couldn't of been made to feel less welcome."
• "Absolutely disgusted, had to check out a day early it was that vile!"
• "Staff was awfully rude and didn’t both to talk to you."

Food

Pros:

• "The food was hot and tasty and quickly served."
• "The food was absolutely lovely, I had the pork chop with a side of onion rings."
• "We all enjoyed an absolutely delicious Sunday lunch at Aston Hall Hotel today."
• "The breakfast was very tasty."
• "The food in the restaurant was well presented very tasty."
• "The food was beautiful, really tasty and there was plenty."
• "Food very good and tasty."

Cons:

• "The food let’s it down.. our chicken was rock solid, part of mine was inedible as it was just hard gristle."
• "Poor quality food. Soup starter tasted like dish water."
• "Food was not edible!"
• "The coffee was relatively cold and the sandwiches were all pre made with mayonnaise this left them really inedible the scones were all overcooked."
• "The adult meal was very good but the childrens burger was lacking. It was the burger that let it down, it didn't taste very good at all unfortunately."
• "Food wasn't much to write home about, chicken supreme was supposed to be a skin on breast but turned out to be a small mini beast fillet, no sauce included but table sauces available."
• "The dinner was most disappointing. The food was of good quality and well cooked, but the portions were the size of child's portions."

Facilities

Pros:

• "free room safe and iron and ironing board."
• "There is free WiFi throughout the hotel."
• "The hotel is beautiful and the grounds are well kept."
• "The venue has beautiful gardens with plenty of places to have photos."
• "The rooms themselves are very modern and are a very nice size."
• "The room is clean and the bathroom was lush."
• "Large car park, outdoor seating area with ample seats."

Cons:

• "The umbrellas ⛱️ in the gardens weren't fixed so kept blowing over."
• "The only thing that let it down were the grounds, not child friendly."
• "There was masses of light polution in the bedroom."
• "No disabled parking near the main entrance and toilets difficult to access."
• "The bar felt a little tired and in need of a bit of lightening up."
• "The toilets in the venue building were on the poor, cheap side."
• "Despite the bedroom having been refreshed recently, the bathroom still needed a bit of TLC."

Value

Pros:

• "And with the dinner bed and breakfast package it was great value for money."
• "Alcohol is not overpriced and the tickets were £120 for 4 people which is great value for money."
• "Price was reasonable also for the overnight stay."
• "the price was really good."
• "£73 for a night in a twin double, about right for these days."
• "They gave us a 15% NHS discount which was lovely."
• "Family room was clean and lovely and a reasonable price."

Cons:

• "However, it is extortionately priced for what you get."
• "Price of all in breakfast £11 just way over priced for what it offers."
• "Very expensive."
• "However prices at the bar were very expensive. £11 for a double gin and pint of lager."
• "only problem is its pricey for drinks £9.80 for 2 pints of lager."
• "Charging £20 for a single bottle of wine is ridiculous, as I know they will pay bulk."
• "the bar prices were a bit steep."