Pepe's Piri Piri Reviews Summary

Food Quality

Pros:

• "Made an order for delivery and food arrived on time, the chicken was delicious."
• "I LOVE their spicy wings. Always coming with a side of red onion and/or shredded greens."
• "Food was relatively good, fries were especially tasty as they were crisp and seasoned well."
• "We order from here regularly as we love it but tonight was the best one yet."

Cons:

• "I have never ever in my life had such disgusting food."
• "The food was so bland. The XL burger had no sauce and was super dry."
• "This is definitely the last time, the chicken was overcooked and rubbery and most likely from the day before."
• "Chicken is very very tasty and very fresh and as are the fries which are always cooked to near perfection."

Customer Service

Pros:

• "This is for grace a lovely young lady that shows compassion and a respectful caring attitude."
• "Just want to say a big thank you to Harleen Kaur at Pepe’s piri piri in greyfriars Bedford."
• "Thanks Kamaljit. Really impressed. Had a great experience here today."
• "I would like to thank Zoe! The welcome, attention and willingness to please and make customers happy."

Cons:

• "The sort of customer service where they expect you to know the menu inside and out."
• "These guys don’t know customer service, rude and careless."
• "Awful customer service. No idea how to speak to people."
• "Very poor service. Had to ask for tables to be cleaned 4 times."

Delivery and Order Accuracy

Pros:

• "Ordered delivery through uber eats and they gave the order to the wrong driver."
• "Polite staff, however, the wait was too long. Waited about 25 min for my meal."

Cons:

• "Just ordered a pepes piri piri. Was told it would take 45 mins. 2 hours later my food arrives."
• "Messed up my order twice, food was cold, drinks were warm, customer service was really bad."
• "Ordered food via Uber eats tonight. Hair in rice, missing item."
• "Every time we order food from here is way too late, what’s the point of scheduling the delivery."

Hygiene and Environment

Pros:

• "I'm addicted to this place, it's my fave.. Food is amazing so tasty and fresh and hot."

Cons:

• "Place had lots of flies."
• "Dips were basically water."
• "Also no AC and flies in the restaurant."
• "The place is always full of smoke so be prepared for your clothes to stink after eating here."