Skuna Hot Tub & BBQ Boats (HotTug UK) Reviews Summary

Boat Experience

Pros:

• "Fantastic way to spend a couple of hours. Staff were so friendly, the boat trip itself lasts around 75 minutes and is very relaxing."
• "Great photo opportunities."
• "The workers had great energy and explained everything well."
• "You have the option to book a private boat and drive the boat yourself."
• "The water was the perfect temperature the entire trip and we enjoyed a delicious bottle of wine."
• "Private dressing rooms, and safe space for valuables are all provided."
• "So much fun and the staff was super friendly. I know it’s not the cheapest of experiences but it’s definitely unique."
• "A BBQ grill is provided, so you just bring your things and have fun."

Cons:

• "We did it as only a group of 4 so it was a bit pricey, but how many people can say they’ve been in a hot tub boat?"
• "If there's just one paying adult, it's quite expensive, but if you split it with a few friends, it would be much better value."
• "It was a shame that the area which you can sail around is very small. I was also expecting a longer sail journey (only 1h40)."
• "Our BBQ boat experience was pleasant. Children had fun and we enjoyed some relaxing family time on the water."
• "Booked the hot tub boat for my partners birthday. Our host was lovely and chatty. However, it didn't feel that special unfortunately."
• "Had loads of fun! Wish the experience lasted longer as by the time you cook the food, 1hr40 had already passed so not as much time to relax."
• "Overpriced and the umbrellas on the boats don't actually work, so you have to rely on the very unpredictable British weather to stay dry."
• "Really great premise, but quite underwhelming."

Customer Service

Pros:

• "The staffs were so helpful and knowledgeable, especially Hally. I came here twice already and plan to come again this summer."
• "The Skuna Boat crew at Canary Wharf are very helpful and approachable."
• "We were greeted by super enthusiastic staff who made the whole process of checking in and getting drinks very easy."
• "The staff are super friendly and helpful, they take you through a safety briefing and helped get us in and out of the boat."
• "The customer service was amazing as you get robes, towels, a warm changing room and two drinks to take on the hot tub with you!"
• "John the driver was amazing with excellent conversation."
• "Had a great experience. Otto, the general manager, who usually works over at canary wharf was at Lakeside that day and gave the best customer service we've received."
• "Staff were super chilled and friendly yet respectful and professional."

Cons:

• "The boat ended up leaving over half an hour late, so we were delayed for our evening plans."
• "Knocked off a star because the team hadn’t put our food on board to begin with. Luckily, I mentioned that we booked a food package before we set off and the team was able to resolve this quite quickly!"
• "It was really windy which made grilling the meat a little hard but totally worth the time!"
• "I do recommend you try it!"
• "Nice experience, unfortunately let down by the staff not really caring."
• "The manager was not helpful at all resolving this issue and this ruined the whole experience."
• "It is really fun on a sunny day as the location is pretty awesome. It would be ideal if you go on weekends to avoid a nearby office crowd staring at you."
• "BBQ utensils just includes one spatula and that's all.. so we had no sharp knife to cut anything.. even though the description makes out you get all BBQ stuff included."