Endeavour - Volvo Cars North London Reviews Summary

Customer Service

Pros:

• "Richard was very patient and helpful with us as we were buying our first Volvo."
• "Steve who resolved the issue promptly when it was escalated."
• "Thanks to Dan Hall, Fantastic experience throughout, friendly, attentive and professional."
• "After using multiple Volvo dealerships for various issues over the years I can honestly say Volvo Colindale is the best I have come across, their customer service is second to none."
• "I had a fantastic experience purchasing a car from Volvo North London."
• "Volvo were very professional, was greeted by a nice gentleman named Aies."
• "Nacer was very helpful and explained everything to me to help me decide what car would be best for my criteria."

Cons:

• "Ridiculous service. Went in to gather more information about a car and the salesman clearly didn't want to make the sale."
• "It’s impossible to speak to anyone who can help you with after sales issues."
• "Called them 5 times this morning, spoke to 3 people and got nowhere."
• "The salesperson was unable to handle factual feedback and was concerned with her performance rather than trying to correct mistakes and improving the customer experience."
• "Not only did they not help, they hung up on me and offered no assistance or advice."
• "If you come across Raj Halder, Hannah Mathura or a guy called Louis beware, they are quick to sell you a car but will disappear when it comes to helping you resolve an after sales matter."
• "Customer service at this branch is the worst I have experienced in my lifetime."

Vehicle Quality

Pros:

• "3 days later was driving a beautiful XC 90 T5 AWD."
• "The vehicle was presented in immaculate showroom condition looking like it did when it left the factory."
• "Second Volvo we have bought from Volvo North London, XC 90 and now an S60."
• "Drove away with a XC40 B4 Plus (fjord blue) at the weekend and I love it."
• "Our V70 is nearly 18 years old and runs beautifully."
• "The car drives great, looks great and the whole process was simple and smooth."
• "We are really pleased with the car."

Cons:

• "All round bad experience, it took a week to replace a small part on my car."
• "The car went in for service with no apparent problems. By the time it came out its gearbox was malfunctioning."
• "Booked for some faults' in garage for 3 days nothing done."
• "We purchased a Volvo for our daughter several months ago... On the day we drove up to pick up the car, it was damaged."
• "Clutch went just over a year ago on a year old Volvo xc40, clutch has gone again- luckily this dealership my car was taken to were honest and found the actual problem being a dodgy crank shaft."
• "I bought the car from the Volvo dealership ~6 months ago. I have driven ~500 miles over these 6 months & have already had to replace 1 tire on my own account."
• "Avoid this dealership at all costs! I have a year old car that failed on the motorway!"

Dealership Experience

Pros:

• "Volvo North London team managed to fix an issue with my car that volvo west London didn’t manage to fix properly twice in the past."
• "Great place, would highly recommend and will definitely be using in the future."
• "I had a request to collect the car on a particular day due to scheduling issues and Herman made sure that my work was prioritised so that the car would be ready when I needed it."
• "I am sure under his management things will improve."
• "One of the best and genuine customer services I've ever experienced."
• "An excellent dealership with great staff."
• "Very positive experience, previous challenges with parking have been positively transformed with Michael now looking after the car park."

Cons:

• "DO NOT trust this dealer."
• "Endeavour Volvo was complete waste of time. Do yourself a favour and don’t bother trying to deal with this dealership."
• "When purchasing an XC40 from this branch, they unnecessarily ran a hard type search which even mortgage companies do not even do."
• "As much as I love the car, there was a disconnection between the dealership and the manufacturer."
• "Poor customer service at Collindale branch."
• "Worst place to buy cars from."
• "The most useless customer service I ever encountered in my life !!"