Sentinel Cars Reviews Summary

Customer Service

Pros:

• "The friendly and efficient service that I received from Sentinel has been truly outstanding - the very best."
• "Navadini and Richard went above and beyond to make sure I could comfortably and safely test-drive the car and made the purchasing process a breeze."
• "Mo handled the purchase of our Volvo brilliantly."
• "Robert managed the whole process of administration and the relevant paper work like clock-work. Made the whole process very simple and painless."
• "Prior to purchasing I received great communication with Richard trying to source the right XC90 for us."
• "Monica was exceptionally helpful in guiding me through the process of liaising with Volvo's assistance to secure a courtesy car."
• "I am really delighted with my v60 and with all the help and support Sentinel have provided."

Cons:

• "The way he was treated is disgusting, they never resolved the issue."
• "Emails bounce."
• "Various phone calls trying to get Sentinel to at least provide me with a courtesy car but Farouk would only ignore my pleas."
• "Sentinel Volvo then refused to pay the invoice or communicate to me the reasons why they wouldn't."
• "Took 3-4 months of constant calls to the dealership to sort out."
• "Really one of the most difficult businesses I have ever had to deal with. Customer service and communication is unbelievably poor."
• "Both me and Volvo UK tried contacting them multiple times and the replies were either non existent or unhelpful and slow."

Quality of Work

Pros:

• "The work was carried out very efficiently, the team were superb and very courteous."
• "As A Trade Customer to Sentinel Volvo - we have always had excellent service from the trade team at sentinel Volvo."
• "Service is better than Top class, these guys will go beyond their job to aid myself to get jobs done."
• "The charges are reasonable and they always ask before conducting any major works."
• "Very experienced and their thorough knowledge of the range makes a huge difference in their diagnosis, repairs and servicing."
• "The team of true professionals at Volvo, namely Robert Hallam the service Manger, Junior the Technician and Al the parts Acquisition specialist looked after me and my car from the moment I stepped into the forecourt until my XC90 was fully serviced and repaired."
• "Everyone I dealt with was courteous, helpful and knowledgeable."

Cons:

• "Car shouldn't have left the lot in that state."
• "Do not use this garage. My XC40 went in for its second service without anything wrong with it. It came out and broke down."
• "They park your car on roads where there's a risk of getting ticketed."
• "They serviced my car but left the oil below the recommended limit, over filled the coolant, and charged me for Genuine parts but failed to actually fit them."
• "They misplaced the cargo cover for the boot of his car."
• "On arrival, the car was horrible inside covered in dirt and sweat, the clear coat had been scoured during prep and the car was covered in chips and scratches."
• "Have been trying to book a service for an urgent vehicle safety recall that could leave my car suddenly unable to brake if a fuse blows - called 20 times, left 4 voicemails and sent 2 webforms, but no one responds."

Communication

Pros:

• "I hope to be ordering the car through Sentinel next Monday (28th) or Tuesday and wanted to express my personal gratitude and appreciation of the help that Navadini gave me."
• "Luke answered the phone and within two hours we'd arranged a deal and I bought the car!"
• "He kept in regular contact with me and when I was ready to make a purchase, Sentinel found me a great deal on an XC60 and the whole process was very smooth."
• "Initially communicating via email, his responses were quick and he ensured that I got exactly what I wanted."
• "Nav even recalled the name of my daughter which shows her attention to detail."
• "Nav called me back today to see if I am still looking and to ask if she can help."
• "The car was delivered to my door by a friendly salesman (Oneil) for a test drive."

Cons:

• "I tried to call them everyday but was always told 'someone will call you back in 5 minutes.' No one ever would."
• "I’ve had no communication from sentinel for over two months."
• "Also, they haven't called for the consent either."
• "I emailed the invoice to Vishal - the accountant, 4 times, he didn't even reply to acknowledge once."
• "I am a customer of theirs, although a bit disenchanted. They didn't get back to me when I phoned with a query."
• "Zero communication, it has taken over five weeks now, and still no response on when my car will be collected."
• "Never returned phone calls."

Customer Experience

Pros:

• "Great experience purchasing a Volvo from Sentinel."
• "Brilliant experience buying an approved-used car from Sentinel."
• "Very pleasant and straight-forward to deal with and fantastic follow-up service."
• "We would have no hesitation in buying from Sentinel again."
• "Definitely recommend."
• "I would definitely recommend Sentinel and Matt in particular for anyone looking for a new car."
• "Great experience at Volvo Sentinel buying our new XC90, service was excellent by Mo."

Cons:

• "They lied almost constantly after they got my money."
• "Embarrassing poor service."
• "I won't be buying another Volvo."
• "Avoid them! Extremely poor after sale service."
• "Awful. Volvo dealer/ aftersales coverage is thin to begin with."
• "Safety first, eh? Volvo seem to be great at selling you the car, with non-existent after sales care."
• "The most dishonest and untrustworthy dealership I have ever dealt with."