MOT City Reviews Summary

Customer Service

Pros:

• "The level of customer service is simply stunning! A truly exceptional place which I highly recommend!"
• "The customer service and communication is absolutely outstanding."
• "The staff were all very helpful, & the garage is spotlessly clean, which is a credit to all."
• "Everyone I spoke to from the reception team, to the mechanics to Sean were friendly and helpful."
• "The staff are extremely helpful and friendly."
• "The receptionists are very customer focused."
• "All technicians, receptionists and engineers are polite and courteous as well as knowledgeable."

Cons:

• "Looks like the Lady at the reception was not very pleasant to serve me... she cheerily & smiling served the customer ahead of me and answered my questions a bit rudely."
• "Message passed on at reception for areas to look at weren't passed on."
• "Last year all seemed a little rushed."

Efficiency and Professionalism

Pros:

• "They are so efficient and their pricing is very fair and clear."
• "The service here is impeccable. Swift, efficient, value for money, friendly, helpful and convenient."
• "On both occasions they have been helpful and professional."
• "They do everything they can to find a cost effective and timely solution."
• "They keep you updated without you having to chase them, they respond to your emails or calls immediately."
• "Work was carried out efficiently, quickly and at a very reasonable price."
• "Very impressed with efficiency and general tidiness."

Cons:

• "Worse, I was charged nearly £800, mostly for 6 hours worth of labour."
• "Its on thing doing a bad job, but conning people into replacement parts that don't need replacing is a crime!!"
• "So not only was the my car left a mess, I was told I had to replace a bulb, which clearly was misaligned and the dims were pointing way upward."

Trust and Honesty

Pros:

• "As a single female, it’s important to me to feel that I’m being given an honest price alongside exceptionally high standards of work from a family-run business that I can trust."
• "They are also very trustworthy."
• "For me, your car mechanic has to be trustworthy and these guys are both trustworthy and professional."
• "They won't do work to your car unless absolutely necessary and always call before doing any work to explain and make sure you're happy."
• "People working there are not only friendly and efficient, but importantly they are honest and trustworthy."
• "So, I am convinced that the garage doesn't try to charge people for things that aren't needed."
• "Nothing more important than having a mechanic you can trust."

Cons:

• "Rather disappointed by this year experience."