"The sales representative, Ian Allen, was extremely helpful and patient throughout the entire process."
"This is the way things should be done, first class service with a smile."
"Ahmed was thorough, patient, informative and friendly very professional right from the start."
"The staff were really friendly and helpful."
"Fantastic customer service for our appointment with Lee Cashmore today."
"I have always had a positive experience with Eden Hyundai Wokingham, especially most recently with Lee Cashmore."
"The service from the sales team here is absolutely disgraceful in every way."
"Shocking customer service. Emails were ignored. When I phone I was hung up on."
Cons:
"Unfortunately, the first person I met was a very annoyed looking mechanic driving out of the workshop."
"My experience with Eden Hyundai Wokingham was absolutely horrendous."
"I have not had a good experience with eden Wokingham."
"The service from the sales team here is absolutely disgraceful in every way."
"I contacted this branch earlier this week to speak with the sales manager who was unavailable and hasn't phoned me back."
"This is not acceptable."
"Totally appalling customer service - luckily there is a Hyundai dealer in Reading lets hope they can do better."
"Shocking customer service. Emails were ignored."
Staff Knowledge and Helpfulness
Pros:
"Ian and Bradley are first class. Their knowledge was second to none."
"I was looked after by David. He spent a lot of time, asking me relevant questions about the style."
"I dealt with Kelsey whom kept me updated throughout the process."
"Thank you so much to Gabriella who answered all my questions."
"I had great service from Vince when buying my new Hyundai i10."
"Lee provided excellent service - professional, organised and knowledgeable."
"It has been very good experience at Edenmotor Group with William Barrie as is very good knowledge on the Cars."
"Thank you to Bradley for arranging my new Hyundai i10. Bradley kept in contact and updated me regularly."
Cons:
"I have not had a good experience with eden Wokingham."
"I am thoroughly disgusted especially with the receptionist."
"The reservation fee system is hugely frustrating and not fit for purpose."
"The staff are friendly and polite on the telephone but email or online requests get ignored, not acknowledged."
"I went into the dealership to discuss the purchase of Tucson and was very delighted to see such a great looking car."
"Eden Hyundai Wokingham really is a place to avoid when you wish to purchase a car."
"Your response to this post is simply incorrect and quite funny in fact! I was a customer who simply wanted a price."
"Shocking customer service. Emails were ignored. When I phone I was hung up on as they passed me between so many departments."
Quality of Service
Pros:
"Upon arrival at the appointed time, I was dealt with by a very polite member of staff."
"Had 2nd service on my Hyundai Tucson N Line S at Eden Hyundai Wokingham. Great dealership with friendly and efficient staff."
"I’ve been taking my car to Eden for the last few years. This year as always, I was greeted by the polite and professional team."
"I have been using Eden Wokingham Hyundai for several years having used Eden Reading previously. The first class service from when you walk in to drop off to collecting the car."
"Fantastic service as I have always found here in Wokingham. My Santa Fe is in good hands."
"5 star service. Blows the the German brands out of the water. Lee cashmore is the man to see. Expert knowledge without any pushiness or pretentiousness."
"Eden made buying an EV very straightforward with updates on delivery and courtesy calls as there was an inevitable wait for the new car."
"I have received excellent service from the minute I walked into Eden Hyunday Wokingham and enquired about the new Hyunday Tucson which I am now finally driving."
Cons:
"Have a service subscription with them. Had two services with them and all went well from a service POV. After the second service a staff member reversed the car into a pole causing damage to the rear of the car."
"My experience with Eden Hyundai Wokingham was absolutely horrendous."
"This review is not a reflection on the staff of the dealership nor their vehicles but rather their systems and processes. The reservation fee system is hugely frustrating and not fit for purpose."
"I Always have Excellent Service from the service staff. Although my Santa Fe's did not come from Eden unlike a lot of brand dealerships they go beyond the the mark to put themselves out to help."
"I took my Hyundai car into Eden Wokingham for its 2nd annual service which was performed while I waited. This was carried out quickly and efficiently."
"Dealt with politely and service carried out as required promptly. Misplaced my service booklet but found."
"I traded my old car in and bought the Hyundai i30N which I absolutely love! Thank you to Lee who was honest, straight forward and made it easy to understand the process."
"Thank you so much to Gabriella who answered all my questions and then arranged to have the car transported down to the Torbay showroom."