The Fleur de Lys Inn Reviews Summary

Food Quality

Pros:

• "Both the salmon and steak melted in the mouth, just perfect."
• "Breakfast and evening meal were both superb, dogs really enjoyed their breakfast of sausage and ham!"
• "We both had a three course meal and we were delighted with the presentation, taste and texture we couldn’t fault it, it was out of this world."
• "We had fish and chips and a chicken burger and both were well above par."
• "Food is excellent, and genuinely local, as opposed to using big brands that are from the general area."
• "The charcuterie board to start with was very good, great quality ingredients!"
• "The food was perfect, exceptional quality, local produce."

Cons:

• "Truly bad!!! Food overcooked and served cold."
• "The beef was tasteless, with a very strange onion gravy and burnt overcooked cauliflower cheese."
• "The roast beef was served cold in the centre and under cooked, poor quality meat very chewy and no flavour."
• "Room was cold with no option to put heating on, pork served raw !! In evening meal and when returned to be cooked still came back not looking cooked so was left."
• "The crispy chicken salad was smothered in oil."
• "Apart from the mussels, the food was mediocre."
• "The venison was over salty and overcooked."

Service

Pros:

• "Service was great as well."
• "Brilliant friendly service, a really welcoming atmosphere."
• "Staff Outstanding, warm welcome for us with a two year old and the dog, really really friendly and nothing was too much trouble."
• "Couldn't fault any of the staff."
• "The staff were friendly and helpful."
• "Staff friendly and efficient."
• "The staff at the Inn couldn't have been more accommodating."

Cons:

• "We were kept waiting and waiting after our main meal despite asking for the dessert menu and for our plates to be cleared the girl just simply walked passed us."
• "Service wasn't the best either, long wait."
• "Unfortunately when we arrived we were given a flimsy sheet of paper with a very limited choice and quite pricy menu !!!"
• "A one hour wait and constant reminders, to be finally served with a sad Sunday dinner at a very premium price was way below Hall & Woodhouse normal standards."
• "It’s a miracle that no one was injured and was a shambolic display of lack of duty or care for the safety of your guests."
• "The staff forgot 1 order, partridge was too raw to eat."
• "The service was also bad we were basically ignored."

Value

Pros:

• "The cost is 'treat / special occasion' level for us, but it is honestly worth it."
• "We spent £325 in your pub that evening, a sum that none of us had spent in a pub or restaurant before but we did so to mark the occasion."
• "Prices are ridiculous cheap for rooms of such high quality."
• "For an affordable pub with guest rooms, everything about it exceeded my expectations."
• "I was very impressed with the Menu and the reasonable prices."
• "Steak at £20 was pretty much the best value I can remember - massive but high quality and amazingly cooked!"
• "Would pay double for that standard of food."

Cons:

• "Extremely Overpriced and boring."
• "Incredibly unrelaxing experience, especially seeing as it isn’t cheap."
• "and the cost was very over priced in the end all I wanted to do was get out of there and will never go back."
• "This restaurant charges London prices - mains averaging £25 no veg included - and clearly our meal wasn’t great value."
• "Food is expensive £25 for roast beef but after covid perhaps expected."
• "The evening meal was pricey considering the standard of food."
• "It's also a bit pricey for an average Joe."

Ambiance

Pros:

• "It is absolutely worth making sure your journey takes in Cranborne as it is a beautiful Dorset village."
• "Fantastic pub (Inn) with a particularly lovely and welcoming hostess."
• "Lovely ambiance in the bar and dining area."
• "Very cosy and romantic."
• "Lovely, cosey little pub."
• "lovely village atmosphere staff friendly and on site car park."
• "The atmosphere was lovely."

Cons:

• "The tropical house music in the marquee was a bit intrusive and didn't really fit the vibe."
• "sat in marquee table looked grubby."
• "The fish and chips were distinctly average, overcooked and 'nuked' hot."
• "Very very poor food every thing was burnt sausage, hash browns, bacon like leather."
• "10 closed clams in the mussels and clam mariner with a tasteless broth."
• "Unfortunately our room was very noisy as the kitchen extractor must have ran through the back of it."
• "Till about 11pm, there was a lot of commotion which could be heard very well from my room."

Accommodation

Pros:

• "Great stay, comfortable bed."
• "Very nice place to stay, comfortable clean rooms with character, incredibly friendly staff, very good food."
• "Rooms were well equipped and comfortable."
• "Our room was large and comfortable."
• "The bed and pillows are very comfortable and the ensuite was gorgeous."
• "Lovely rooms, well refurbished."
• "Our Room (Cranborne chase) was very clean and spacious."

Cons:

• "Room was cold with no option to put heating on, pork served raw !! In evening meal and when returned to be cooked still came back not looking cooked so was left."
• "The room was cheap but did needed some loving care as has cracks in the wall and slightly unclean in areas."
• "The rooms are on the first floor. Music plays in the pub from before 9am till close to midnight."
• "We were puzzled at the lack of enquiry or concern from the management."
• "Room was fine, clean, comfortable and great facilities."
• "Personally, I wouldn't return here again if I was being paid."
• "The service was awkward and slow."