Woodlark Reviews Summary

Service

Pros:

• "Always very welcoming and provides good service."
• "The on shift manager was helpful."
• "Even though it was very busy you felt the staff were trying their best to serve as quickly as possible."
• "Vicki was so polite and professional, ensuring that our experience was to the highest standard."
• "Front of house served by Bianca was done brilliantly."
• "Cheerful, attentive bar and waiting staff."
• "The service was excellent. All of the staff were very attentive."

Cons:

• "rarely anyone behind the bar"
• "Been a handful of times now and the service is getting progressively worse."
• "Waitress was good but very hassled."
• "Visited last Tuesday evening. Very slow service/no service."
• "Had to go to the bar to pay in the finish as too few staff and too many tables it seemed."
• "Food arrived 40 minutes later."
• "Sadly the experience is let down by the service. They are severely understaffed. Long wait at the bar, long wait for food."

Food Quality

Pros:

• "I was very surprised by how amazing the food was for a pub meal, it was great quality and flavour."
• "The mozzarella & cheddar bites make a great starter."
• "The vegetarian roast was especially good and creative."
• "The best pizza we have had in an age."
• "Food were very tasty"
• "Fantastic food and great value for money, especially the Knock Out Burger."
• "The food was absolutely amazing, and superior to many pub/restaurants we’ve been to recently."

Cons:

• "Paying around £15 for each roast meal felt like a robbery (due to the poor food quality and service)."
• "Average meal quality, fish a little over cooked."
• "Meal was good but also tasted as if they had been sat under a heat lamp for a while."
• "Lasagne was not good at all."
• "Disinterested sullen staff, missing items off plates."
• "The lasagne had a lot of sauce and very little beef mince."
• "The Sunday roast was burnt, and the potatoes tasted like leftovers from the day before."

Atmosphere

Pros:

• "Atmosphere was good."
• "Lovely atmosphere."
• "The environment is just right – comfortable and inviting."
• "Nice atmosphere, really friendly staff... especially Vicky and a young gentleman behind the bar."
• "Atmosphere is cheerful and bubbly."
• "Great atmosphere, fast service and an enjoyable night had by all."
• "In a nice family friendly atmosphere."

Cons:

• "Adding to the overall disappointment."
• "Preferred the Woodlark as it was before, it has lost its atmosphere"
• "No atmosphere, way too many seats, and the usual unsavoury crowd round the fruit machines later in the night."
• "The unfriendly staff added to the negative atmosphere."
• "When we arrived the football was on and atmosphere was rowdy."
• "Drunks ,swearing ,fights on the road at night"
• "Atmosphere has completely changed since the last time we visited."

Value for Money

Pros:

• "We enjoyed the meal and drinks we ordered as they represented good value for money."
• "Good value for money!"
• "Good value for money."
• "Price ok."
• "It has always been amazing value and quality."
• "Price very reasonable."
• "Good food and the prices are incredible value for money."

Cons:

• "Very poor value for money if you have an odd number of people."
• "It was about a pound more expensive than the other sweets and about a quarter of the size."
• "£30 for a slice of garlic bread and some chicken goujons (kids starter and a joint starter) and some drinks."
• "Seems expensive for such small portions. No disabled parking!"
• "The food is not worth the money."
• "Deserts could be a bit cheaper for what they are though."
• "The beef is flavourless and over cooked. The veg is watery."

Management

Pros:

• "The pub has thrived under it's current management with the introduction of weekly weekend entertainment."
• "Under new management and Jason is really very professional."
• "Since he has been in charge the pub has improved greatly and the entertainment is a welcome addition."
• "Our daughter had her birthday celebrations at the Woodlark and honestly nothing was too trouble for the management team."
• "Just a friendly pub and the management do everything possible to keep the place busy and lively."

Cons:

• "Unprofessional management."
• "Rubbish customer service - manager is very rude towards customers and his staff."
• "Disgusting customer service from the manager."
• "Manageress should have stepped in to help."
• "Was really great before, think it's changed managers not for the best been twice since, poor choice of staff, rude, manager very rude, and not pleasant"

Staff

Pros:

• "The staff are friendly polite and helpful."
• "The staff were faultless, attentive and knowledgeable."
• "Staff were super helpful and it was always service with a smile."
• "The staff are always so friendly, I definitely feel like they are more friends than just bar or kitchen staff."
• "The staff are amazing and the atmosphere is class."
• "Very friendly and welcoming staff."
• "The friendly staff ensures a pleasant visit."

Cons:

• "Although the staff did their best and were rushed off their feet."
• "Disinterested sullen staff, missing items off plates."
• "Staff were lovely although customer service could do with a bit of a touch up."
• "Staff very young and untrained."
• "The staff @Woodlark is extremely unfriendly."
• "staff are misrable and indifferant no customer service"
• "The staff were the most ignorant people I've met in a restaurant ever"