Address: Bodnant Gardens, Raynes Park, London, SW20 0UD, United Kingdom
Phone: +447759246386
Rating: 4.9
based on 158 reviews.
Organisation and Staff
Pros:
"The Bounceagogo team were great; well organised and professional from the start."
"They were very organised and detailed making sure everything was perfect."
"The team is so efficient and well organised that all the parents need to do is kick back, have a coffee, and enjoy watching all the crazy dance moves from the kids."
"The staff is super attentive, they run a safety briefing for the kids, they welcome guests and offer them tea/coffee/soft drinks, they run the schedule and as a parent you can relax and enjoy the party."
"Thank you to Olivia for keeping all the kids (and adults) organised and making the games so entertaining."
"Josh walked us through the party timeline, then checked in with us throughout the party to make sure it was going smoothly."
"The team did everything and more- so welcoming and helped make our daughters birthday special."
Cons:
"I think the team should have bounceagogo t shirts or something similar so parents know who the hosts are."
"One person more in the staff team would help to get more games all together."
"The owner of the business Dan was there for 5 mins at the beginning of the party. He handed it over to three girls and left even before the party started."
"The girls did not even wear presentable clothing."
"Other parents and we were looking after the children's safety."
Party Experience
Pros:
"The children all had an amazing time and most importantly my little one loved it."
"The kids had a fantastic time."
"Face painting option was great as well."
"There was plenty to entertain both age groups, great music, and the soft play options were really versatile."
"The venue was clean, the music very good and it had exactly the party vibe our daughter wanted!"
"The venue was so much fun with all the toys and the bouncy slide, impeccably clean, the music was great, the food was the perfect mix and they were very friendly and organised."
"The party itself was a perfect mix of free play and then fun, organised games (including a sweetie hunt and classics such as musical statues and dance-offs)."
Cons:
"The only slight criticism I can say is it could possibly be slightly longer."
"The hall was cold for those who weren't running around after the kids."
"However, they have zero flexibility when it comes to their party timetable and the fact that they make the kids eat a full meal after 50 minutes, to then go back to the bouncy castle and disco for another hour is insane."
"Really disappointing because the idea of a stress-free, fun party is great but because of the poor quality of the food and entertainment and general management of the whole party, we wouldn't recommend it or use it again."
"So basically, if you want to avoid potential barfing post-meal and other possible digestive issues, I'd go with a different party organiser..."
Food and Refreshments
Pros:
"Was great that they prepared all the food for the kids (including vegetarian), meant we only had to make sure the adults had some refreshments."
"The soft play and pirate ship bouncy castle were great and all the children enjoyed the games and food too."
"Meanwhile Alonia did an amazing job preparing the food for the kids whilst dealing with numerous water and juice requests."
"Great food (hardly any empty plates)."
"Kids enjoyed the freshly prepared food."
"All the food was taken care of and we were just given a nod when it was time to put the candles we wanted on the cake."
"Angelika, Erin and Asia who helped on the day of the party. They were magnificent and so organised, I would turn around and find everything was already done!"
Cons:
"More vegetables and fruits would be appreciated for the lunch."
"They provided food to children in disposable aluminium trays with no spoons to serve."
"The cups were old and stained."
"The only thing I would say for the future this if the kids were given a little extra time to eat as some children tend to be slow eaters, but we understand the time restrictions as well."
"I booked some sandwiches for parents and those were bland and awful to taste."
"We were really disappointed with the quality of the food and the entertainment. The sandwiches were not eatable."
"Myself and other parents served the food with our hands."
Value and Booking Process
Pros:
"Great value for money compared to hiring entertainment, a venue and catering separately."
"It was easy to book and all our questions were answered promptly in emails."
"The booking process was easy, all the availability was clearly noted on the website."
"Right from the start the communication with Dan and Charlotte was brilliant, they were so helpful and happy to answer any questions we had."
"The office team responded to any questions I had quickly and clearly."
"Dan and Charlotte made the booking process super easy and were so helpful when covid meant we had to rearrange our first attempt."
"Efficient booking process, the 3 hosts were friendly and attentive."
Cons:
"I think for what they charge compared to what they provide, there absolutely no value. It's waste of time and money."
"Initially when we had booked on the website there was some hesitation as all communication was done on email."
"Finally they said they have nothing to pack the birthday cake pieces for other children."