Langstone Way Surgery Reviews Summary

Appointment Booking System

Pros:

• "It has good doctors, but its receptions are really not very helpful."
• "Dr Megha Dhavale stands out. She is the most caring doctor."

Cons:

• "Worst experience getting an appointment to see a doctor."
• "Haven’t been able to get a doctors appointment face to face in about 5 years."
• "The online system that they spend 2 minutes explaining before being put on hold has never once been available."
• "The owners of this practice clearly could not care less about not fixing the broken booking system / telephone line."
• "Unable to book an urgent home visit for my housebound Mother."
• "The worst GP in the UK. It is actually near impossible to get an appointment."
• "Terrible service, not booking appointments and wasting my time."
• "The worst GP you could possibly have, impossible to get an appointment or be seen by anyone."

Reception and Staff Attitude

Pros:

• "Mary on reception is lovely, which makes such an impact when you’re stressed or overwhelmed."

Cons:

• "The service at this surgery has degenerated so much over the years, it is a mess."
• "Staff attitude, the waiting time, the lack of empathy."
• "The receptionists are uncooperative, apart from one who is always brilliant."
• "Staff at reception are very rude. There are a few good doctors that work really hard."
• "Receptionists are rude and treat patients with no care or respect whatsoever."
• "Rude, irresponsible and negligent. They never do right with the online request."
• "Absolutely awful, rude receptionists. Totally unhelpful."
• "Rudest Receptionist I see in my life. Very rude."

Quality of Medical Care

Pros:

• "Dr Megha Dhavale is the most caring doctor. Each time has come to my rescue."
• "I’ve had really a good experience at this surgery; Dr Maria and Dr Reuben are very patient, understanding and attentive."
• "Recently I had an acute attack of Gout and am receiving excellent treatment from Dr Reuben."
• "Always very happy with the service I am given by all members of this practice."

Cons:

• "Had scabies and they gave us treatment which didn't work, so we ended up having to spend £600 ourselves."
• "Imagine you are a 80+ year old and then simply call this surgery and try to get through! RIDICULOUS!"
• "Truly awful!! Haven’t been able to get a face-to-face appointment at this practice since before the pandemic."
• "My daughter is 18 months and has nose bleeding from time to time when I asked the gp he said next time take her to the emergency."