Heera Diamonds Reviews Summary

Customer Service

Pros:

• "Would definitely recommend to people to come here in the future."
• "The team did a great job at keeping us updated on the progress of the rings until they were ready for collection."
• "You got our rings done so quickly and you were so helpful during the process!"
• "First class service and will certainly return to Heera Diamonds in future for any other jewellery purchases!"
• "Thanks so much to Jimmy and all of his colleagues, for my two beautiful rings, for a tailored service, and for always being so exceptionally friendly and helpful!!"
• "Laura was an absolute star with all my questions."
• "Excellent customer service from Jenny. Highly professional and catered perfectly to our need!"

Cons:

• "From start to finish, our experience with Heera Diamonds was terrible."
• "Warning! Stay clear from this shop, I had my partners Platinum Diamond earrings repaired here and was returned with white gold butterfly’s."
• "Their diamonds are questionable, and their business practices are extremely dodgy."
• "The initial conversation with the team was lovely, and they were able to get our ideas on paper, but from the moment we made our payment, it was downhill."
• "So I had a 2-week delay and a ring that was somewhat different from what I had intended."
• "I called the shop on two occasions over a 7 day period and was told that someone would be in touch with me both times, which never happened."
• "Horrible service, takes them days to respond. They never call back."

Product Quality

Pros:

• "The wedding bands are incredible."
• "I wholeheartedly recommend them to anyone looking for high-quality, beautiful jewelry and I look forward to returning for future purchases."
• "I managed to get a great unique design for my wedding band ring that matched my engagement ring, in partnership with the owner Anita."
• "Would highly recommend them to anyone looking for high quality jewellery."
• "I ordered a tailored made diamond necklace I designed and Heera Diamonds did it absolutely perfectly."
• "The oval diamond that I bought in the end was stunning."
• "The ring is White gold band with Blue Sapphires and Diamonds on it. Ring quality is good."

Cons:

• "I wish I had known this before I spent a lot of money on a custom ring that was not what we had asked for."
• "Myself and my partner have been left with such a better taste in our mouths that we can't even enjoy our rings."
• "I received a ring which was totally different(!) than the one I had ordered."
• "I received a ring which was totally different(!) than the one I had ordered."
• "Delays in delivering the rings by 3 weeks!!!"
• "Similar problems (delays, completely wrong rings, then slightly different specifications happened for a second time)!"
• "I've received no ring, and no refund of £990."

Value for Money

Pros:

• "The price we paid for the setting and diamond was very competitive and meant we were able to purchase a beautiful diamond for a reasonable price."
• "Commercially, the price I got from Heera was competitive (in fact comparable to online)."
• "The price was fair too!"
• "We got our dream ring customized and designed from scratch at an amazing price."
• "The service was superb and the care to ensure that we had what we wanted at the price we could afford was second to none."
• "Highly recommended. The best there is in terms of service, quality and price you cannot go wrong!!!"
• "The final piece is beautiful and of high quality, and the pricing was very reasonable."

Cons:

• "I'd strongly suggest that you avoid this company at all costs unless you live close enough to actually go into the store."
• "Unfortunately I've had to open up a payment dispute with my bank as this has been going on nearly a month and I just keep being ignored."
• "THE BIGGEST CROOKS IN HATTON GARDEN! I'm writing to warn you about Heera Diamonds, the biggest crooks in Hatton Garden."
• "We had to keep chasing for our ring designs, we requested engraving which were done incorrectly and then it took over a month to get our valuations from them after requesting them over and over again."