Address: 37 High St, Hounslow, TW3 1RH, United Kingdom
Phone: +442033707095
Rating: 4.8
based on 182 reviews.
Customer Service
Pros:
"This store is fabulous! Wonderful and caring staff members including the lovely Lancy and store manager Terry!"
"Outstanding service from the manager terry gave a competitive price and was pleasant to deal with."
"Very impressed with his positive demeanour and his willingness to go above an beyond the call of duty."
"A huge improvement on the customer service! Staff are always polite, respectful to all customers, attentive and helpful."
"Lancy was very helpful, knowledgeable and professional."
"The manager was also very personable and seemed to have everything under control."
"She went above and beyond and was really helpful."
Cons:
"Very very disappointed that they won’t cater for disabled customers."
"Other staff in this hounslow branch i have dealt with have been very rude for no reason."
"Avoid at all costs... AVOID FOR YOUR OWN PEACE OF MIND."
"Then shop took photographs of me as though I am some criminal even getting me to rem my baseball cap witnessed by other customers as of being shocked and disappointed."
"Staff also very rude and aggressive. Specially the manager."
"Was disgusted by service as I was viewed with immediate suspicion the minute I entered store by staff."
"Disgusting behaviour by all of the staff especially the Manager."
Deals and Pricing
Pros:
"Came in to buy a camera for my wife and found a great camera at a amazing price. Lee was kind enough to show me the camera and how it works and assured me with the 12 months warranty!"
"3 of the staff from Hounslow one being Mo which was very helpful and understanding, managed to get me a great deal with my item."
"I then found an amazing deal on a phone and sold my old one to the store. they even gave me a discount on the one I wanted to buy!"
"Always visited this shop for good deals and never been disappointed, last time I purchase a laptop and the shop assistant Florina helped me a lot with my choice."
"Great store, offer amazing deals and you get your money's worth, Store manager is professional and understanding the customers needs."
"Just went in to look for a new phone and was served by Lee. Not only did he sell the phone to me so well, he also knocked some money off of the final price."
"I was able to sell my camera at the price I was hoping."
Cons:
"Apparently it was 'fully tested' by their assistant manager 'Klaudia' before going on sale... there is clearly a motive of profiteering here and a clear breach in trading standards and ethics."
"Shop then offered me just £35 for a robust perfectly functioning high end digital night vision binoculars retail priced at £150 (British Pounds)."
"I phoned shop today enquiring to sell unwanted valuable. Lady on the phone told me to bring one form of photo ID. I went there with my driving licence and it proved to be not sufficient."
"Worst customer service ever. Had to go there 2 days and wait more than 40 minutes to get a refund for a faulty phone."
"Bought a Mac mini from here just before Xmas... only to be told by Klaudia 'We are a second hand business WE DON'T DO REFUNDS.'"
"It's little better than a scam. Most other people giving 5 stars are people who are asked to give a review as they are in the shop being served."
"I had a long way to reaching there to buy something that i saw in the Facebook Marketplace, when i got there found out it’s already sold!!!! Why you don’t delete it then? What’s your problem? I wasted 2 hours exactly."
Staff and Management
Pros:
"Had an amazing experience as a first time customer and I WILL be back."
"I was at Hounslow Cash Converter, got to know Atta one of the staff there, very pleasant and helpful even got discount for my purchase."
"Staff are very helpful, shop is clean and tidy, happy to help after the service."
"Florentina was really helpful with my enquiries. I honestly left feeling like my day got a little brighter."
"Staff was brilliant and very friendly."
"All staff are welcoming and willing to help."
"The manager was exceptionally friendly and looked after me on pricing as well."
Cons:
"Try to budget better and don't use this kind of establishments preying on people down on luck."
"These branches are franchises... There is clearly a motive of profiteering here and a clear breach in trading standards and ethics."
"Don't recommend ✋ If you buy from this place 100 E They take it back in 30 E On buying they behave very gently If you bring it back oh no."
"worst place to buy anything, they tell you that they would refund within 60 days of sale if its faulty. many customers complained that they wont do so."
"Without a doubt the worst Customer Service I have ever experienced in my life ! Cash Converters, Hounslow ! Treated me like I was some kind of peasant."
"Cash converters as a company are sharks! Sold me a faulty gaming console and made up a load of bull $h!t to avoid refunding me."
"BUT however good the staff they are let down by the company's abysmal website. I would buy more from this company if it did not take several hours to search the website."