David Lloyd Brighton Reviews Summary

Customer Service

Pros:

• "Had an amazing experience at David Lloyd’s greeted at reception and served by Rosa in the cafe."
• "Met with Dan the sales manager today to discuss plans. Absolutely lovely guy, talked us through all the options and had an open chat with us."
• "The staff are very polite and helpful considering the amount of complaints they must get from members."
• "Particularly Adam in the restaurant who was so friendly and answered all of our questions!"
• "The staff are always very helpful and polite."
• "I think the staff are all lovely. They have always been helpful and friendly to me."
• "The staff are always friendly."

Cons:

• "David Lloyd took more money than I agreed to in my one year contract, with no notice."
• "This is a review based on lack of customer service."
• "Staff on reception desk did not listen to the member's request for manager contact details and became confrontational."
• "Reception staff not bothered."
• "Communication and response is terrible for such a premium club."
• "The staff appears to have a high turnover."
• "Lazy staff, thinking they are the best and most important and untouchable."

Facilities & Cleanliness

Pros:

• "Recently rejoined after being a member for a year. Excellent equipment with all the facilities being kept to very high standards."
• "Our children’s swim teachers have always been amazing."
• "Showers are again very clean."
• "The place is always extremely clean."
• "Lots of great extras like a jacuzzi, steam room and sauna."
• "The changing rooms are always spotless as are the showers."
• "Gym, changing rooms and swimming pool are clean and well maintained."

Cons:

• "Steam room not working."
• "Toilets powerful smell of gutter."
• "Flies in the showers, Maggots in the steam room."
• "The air conditioning in the main gym has been non existent for most of the summer."
• "Every time I go to this gym, something is broken; air con, spa, temp moderator in pool or spa."
• "The floor on the weights section is ridged making it difficult to clean as dust collects so easily within the ridges."
• "The facilities are a bit and miss.. sometimes the jacuzzi doesn't work, no towels occasionally, water not warm."

Management & Maintenance

Pros:

• "The team are really friendly and helpful. The Manager is extremely professional and accommodating with helping students of fitness."
• "However what we do have are a fantastic and lovely staff who go out of their way to help and amazing teachers and so for that reason, I am happy to pay my membership fee."
• "The workstation is the best addition the club put in."
• "Having returned, after a break in March 2023 the club has a much better atmosphere and facilities are improving."
• "The facilities are good, the reception staff are usually friendly and so far the PTS are always friendly."
• "PT Josh, Erin and Holly always give extra time and add value to my membership."
• "The staff are really helpful and friendly."

Cons:

• "Whoever designed that room and came with that idea should either go back to University and study again or be fired and never to design anything."
• "How come the trainers and staff at this club are brilliant but management is not even able to do most primitive maintenance?"
• "It is a shame that the same cannot be said for the management team off site."
• "The thieves use electric grinders to cut the U shape locker."
• "Generally nobody here actually cares about the members."
• "The staff team are demoralised because of the draconian management style."
• "Things constantly out of order."