Address: Unit 4, Harbour gate business park, Southampton Rd, Portsmouth PO6 4BQ, United Kingdom
Phone: +442392378047
Rating: 4.3
based on 167 reviews.
Staff and Service
Pros:
"The staff there yesterday was amazing, really interacting with my toddler."
"The staff was very kind and helpful. Good job guys!"
"Had a birthday party for our son, girls couldn't have been more helpful."
"All staff throughout the vicinity we're cheerful and happy to help!"
"Fantastic Birthday Party for my son today, we had Hollie as our host..she was amazing, very welcoming and had everything under control...made it all so easy for us as parents!"
"Jack was absolutely fantastic when I brought a large group on Friday."
"Staff are fantastic. Smiley, helpful, and very professional."
Cons:
"Not enough staff to keep an eye on everyone."
"Very cold this morning there and I asked them to turn the heating on and I didn't get a reply from two members of staff."
"Not enough staff to enforce the health and safety video."
"Staff inside the area are so rude, seemed like they were constantly looking to tell people off."
"Parking is naff, staff are young and brash, overworked and out of their depth, tables are dirty, toilets are yuk!"
"The younger kids area also did not feel clean. Staff really didn't look like they wanted to be there."
"Staff are totally useless don't think they have a brain cell between them."
Facilities and Cleanliness
Pros:
"Flip out is fantastic, it's been recently renovated and refurbished. Which includes new trampolines and a toddler soft play area."
"The centre was clean and tidy."
"Nice and clean venue. Plenty of staff about."
"The main arena has improved with a fab parkour area."
"They have changed the place loads again and it looks great."
"Great fun for all ages my 5yr old had so much fun. Lots of space and different types of trampolines."
"First time doing a kids party at Flip out, brilliant kids loved it, the food was great and plenty almost too much but rather have that than not enough."
Cons:
"The actual trampolines which take up the most space aren't even that bouncy."
"The place is not cleaned properly, always dirty in places and rubbish around, even on the first session in the morning when it should have been cleaned the night before?"
"Kids soft play was so dusty, like thick dust that other kids had written their names in, and drawn a rude pic!"
"The place was looking a little tired around the edges."
"Flip out has really gone down hill recently. It's really falling into disrepair."
"The cleaning crew don't really clean between sessions."
"The idea is good but the execution is very much floored because there aren't enough activity items for the amount of people."
Value for Money
Pros:
"Kids loved it and prices are reasonable."
"Went for mini flippers very good value for money our daughter throughly enjoyed the trampolines and the mini soft play."
"2hrs jumping, Hot dog, wedges and a slush plus socks for £20. I thought that was pretty good value."
"Go here all the time with my 6 & 11 yr olds. Especially like the after dark sessions as really good value for money."
"For a very good price you get 1 hour on the trampolines and then back to the party room for drinks and food."
"Absolutely brilliant deal here during term time. Just a tenner for two hours bouncing with pizza, wedges, and a drink to finish with."
"Cafe reasonably priced."
Cons:
"Brilliant fun for children, but very expensive for children over five."
"The socks alone were going to cost us £9 that's before we've even got in."
"It was expensive and I had to pay for socks when we got there and they cost £2.50 each."
"Luckily we paid half price with Groupon for our tickets otherwise its roughly £15 per person for just an hour."
"The party service is not the best. When they saw that some people have the socks already, they took the new one away, but its included in the package."
"Went for the first time yesterday (10/4/16) prices are outrageous for just an hour on the trampolines plus you have to pay for 'special' socks."
"For the price you have to pay it is completely overpriced."
Accessibility and Convenience
Pros:
"Ample parking, viewing gallery, food and drinks."
"Best to get here in time to complete the registration details if you haven't been here before."
"Book ahead. You might be surprised by the parking you do have go around the back of the industrial units."
"Great place to bring the kids. Friendly helpful colleagues. Great fun."
"Great trampolining for the kids. Very well organised by the staff."
"All the family had a great time, quite a few people waiting, but worth it."
"Great place to let the kids run off a bit of energy."
Cons:
"No cafe to sit in either so parents have to stand around."
"Also, I spent 20 mins in the car park waiting for a space - it was manic and apparently it's quite often like that."
"Parking can prove a bit difficult."
"There is no lift to allow disabled or those with buggies to get up to the cafe and viewing platform."
"Chaos trying to get in! There were roadworks causing one lane being closed so was a nightmare getting in."
"We arrived in plenty of time to start our session but we had to queue in quite a disorganised queue."
"The only downside is that the cafe doesn't serve hot food in the evening despite flip out being open until 9pm on that day."
Customer Experience
Pros:
"It was excellent. If you like sport and you want to feel like you are 10 years old again, this place is ideal for you."
"Seen about this place through a chat site about it having a soft play area for babies/toddlers and was very pleasantly surprised when I got there."
"Had a great evening here for my son's birthday."
"The staff were fun and helpful, the park layout is good."
"A great place to take kids! My 4 year old (and I!) had a great time bouncing."
"Really fun place to take kids young or old!"
"Great fun for kids. Good for birthday parties."
Cons:
"The mis-spelt video is too fast for young children to hear and understand the important safety rules."
"Atrocious. Me and my girlfriend booked a daytime session (1:30 - 3) but it was completely overbooked- no trampolines were free due to overcrowding."
"Very strict on who's allowed in the trampoline area but under 5 area is chaos."
"Its a horrible atmosphere where you're just constantly being watched by the employees."
"The trampolines are so much fun but the only thing that ruined my experience is that one of the staff... was flirting with customers."
"The website also does not clearly state that some areas are entirely out of bound for older children which is rather misleading."
"It is soooooooooooooooooooooooooooooooooooooo cramped. They let too many people in at one time."