Galloway Activity Centre Reviews Summary

Staff and Instructors

Pros:

• "All the instructors - Andy, Tom and Ollie, were incredibly patient, knowledgeable and enthusiastic."
• "The instructors for each (Tom and Andy respectively) were welcoming, enthusiastic and knowledgeable."
• "All the staff were absolutely brilliant, excellent with the children, very friendly, helpful and engaging."
• "Staff are all very sweet and funny, they make sure you have the best time you possibly can!"
• "April our instructor was absolutely superb - great with kids and adults alike."
• "The two instructors, Jenna and Rob, were really welcoming, friendly and knowledgeable."
• "Staff are all incredibly friendly and helpful."

Cons:

• "It would be useful if instructors wore a high visibility helmet, buoyancy belt etc so that visitors and parents can see them."
• "Looks like really good fun but the booking system is pretty shambolic and the woman in the office really unhelpful."
• "Staff need to be more vigilant and trained. My son was bitten by an Adder (venomous snake) whilst at this site."
• "The staff were friendly but no one showed us around and told us where stuff was."
• "The booking system is pretty shambolic and the woman in the office really unhelpful."
• "We left a day early due to the fact that there was no one around to answer our questions and the weather was looking very bad."
• "Would NOT recommend Galloway Activity Centre! Booking for 22 made last October for a hen weekend and cancelled in March a month before the planned visit ..... in favour of a larger booking."

Facilities and Amenities

Pros:

• "They have reasonable huts and good parking on site."
• "Wet suits were provided and the instructor was very good, so for an hour and a half £18 is excellent value for money."
• "Great camping field, undulating grass, well spaced pitches, 50 meter run to swim in the loch."
• "There are a small number of chalets near the waters edge as well as two eco lodges with stoves and wood fired private hot tubs."
• "The view was amazing from our pitch."
• "On site there are changing rooms and a cafe."
• "Everything we needed was supplied except sleeping bags. Beds were soo comfy."

Cons:

• "The food on offer was basic but well priced and hit the spot at lunch time."
• "The only downside for us was the clubhouse didn't have anything on for kids at night, as it does say on website there is a TV room, which would have been great just to entertain the kids for a bit when here."
• "The showers had no locks on them and the toilets were broken."
• "Decking was falling to bits with no safety rails, one person actually tripped on a block of wood screwed to the floor in the middle of the decking."
• "The changing rooms were disgusting! The door was always open and you could not shut it due to a rope holding it open."
• "Was charged £10 to use what can only be described as poor changing Room that were socking wet with water and poorly kept in general."
• "The washing pots area was broken and dirty."

Activities and Experience

Pros:

• "Did my powerboat level 2. An amazing, fun course, I thoroughly enjoyed it."
• "Three 64 year old ladies had the most amazing day yesterday trying out kayaking for the first time."
• "Fantastic day out, but book in advance before you go. You can mix and match events but even then staff confused our options and my youngest missed out on 2 activities."
• "A great place for outdoor pursuits, book in advance a bit pricey though if alone but going in a group it would pan out. Still worth it, very experienced staff."
• "We did archery in the morning and paddle boarding in the afternoon. Both were great family activities."
• "We tried the water park, windsurfing, stand up paddle boards, kayaking and finally the foiling RS Aero dinghy over 2 days."
• "Loads of safe fun in a unforgettable setting."

Cons:

• "Really found this whole experience to be unfriendly and not in Keeping with a Sports facility."
• "The water slide was a bit of a let down, a 90 minute session (less getting into wetsuits!) was far too long for us."
• "We had a bit of a safety concern after our 4 year old fell down a hole at the top of the large water slide into stinging nettles. The gap between the deck and slide had no fencing sadly."
• "The only thing to complain about would be the price, both the entry ticket and in the cafeteria."
• "The cafe is absolutely terrible! The worst service I've ever come across and very unreasonably priced!"
• "Some of the large inflatables in the swimming area do detract from the scenery a bit, but the kids will have fun on them."
• "My only gripe was that some of the equipment, especially for the Archery, seemed in poor condition."