Vision Express Opticians - London - Oxford Street East Reviews Summary

Customer Service

Pros:

• "Enjoyed my overall experience. The receptionists were professional, the optician Inthujan was thorough and tests un-rushed."
• "The staff were amazingly helpful and so professional, really lovely and so kind."
• "Guys at the store took a really great care of my mum and dad - as if they were their own family..."
• "Excellent visit. My optician, Amisha, was very professional, kind and caring."
• "But the staff are simply superb, providing the highest levels of service and reassurance where needed."
• "The employees were professional and kind."
• "The opticians and dispensers should get 7 stars for their knowledge, professionalism, care and manners !!!"

Cons:

• "Appointment has been cancelled without any notification."
• "Reception approach was not great."
• "Also, his attitude was appalling - one of the worst customer service I have seen."
• "Shockingly bad telephone service."
• "0 stars for the managers of the shops in Oxford Circus and Chelsea: rude and unprofessional."
• "Such bad service through the phone it’s unreal."
• "Very poor customer service."

Product Quality

Pros:

• "I got my new glasses a few weeks ago and the prescription is not right."
• "The sales representative listened to what I was saying and didn't try to steer me towards a more expensive option."
• "I'm really happy with my prescription and my frames and will come here again."
• "I love my new frames and can’t wait to collect my new Blue light savers."
• "They have a wonderful collection of glasses to choose from if needed."
• "The glasses I chose in the shop can be made within an hour. I love this efficiency."
• "Had perfectly fitted glasses on my face the same day."

Cons:

• "Screws of glasses fell three times within two months."
• "Vision lenses was done wrongly this could have resulted in car accident if my wife was using it."
• "However, when I came home I noticed the screw in the middle of the glasses is missing."
• "Then when I came back then again realised the the glass they changed had small broken part on bottom side and they also damaged the frame at the same point when they put it in probably."
• "Bought the new glasses (Tom Ford) at the delivery the frame was completely bent."
• "There was a scratch on the left glass and unfortunately I realised that when I get home under the bathroom light."
• "The material of lens they use is so cheap that they want you to add £70 on top to thin it down."

Efficiency and Timeliness

Pros:

• "Booked appointment on the same day and had perfectly fitted glasses on my face the same day."
• "I managed to get them ordered real fast, and the service was super- quick and smart, 5*"
• "I booked my appointment for the same day on Vision Expresses website which was very easy and straight forward."
• "I lost my glasses and was keen to get some new ones before my holiday next week. Vision Express got me a new pair overnight."
• "Service with a smile and my eyeglasses were repaired in a matter of minutes."
• "Services were excellent. Arrived 20mins late for appointment but they made necessary adjustments to accommodate me."
• "I received exceptional customer service from advisors Harpreet and Qaisar."

Cons:

• "The only negative point is availability is limited and I have to wait for 2 weeks for my appointment."
• "I was on hold on the phone waiting over 1hr 15 mins."
• "My child was seen after 1hr of waiting after the actual appointment time."
• "Came back to get them and waited another half an hour….."
• "I was made to wait for 2 hours even though staff was notified to attend to me to help pick out my glasses, the individual staff member ignored me to serve another customer."
• "Booked an appointment and came on time, however still had to wait for 30 mins for an eye test."
• "I ordered my glasses from this shop 16 days ago and they are still not ready."