A View Islington Reviews Summary

Customer Service

Pros:

• "Tony and Mohammed really go out of their way to help and assist and are very caring."
• "He always helped me re-fit my glasses or clean the nooks and crannies of them when I was walking by on the way to get ice cream."
• "Tony is exemplary in his professionalism and customer care."
• "Having worn glasses my whole life I can say that this was hands down the best customer service experience I have ever had at any optician."
• "Tony and Josie could not have done more to resolve my issue."
• "Tony has gone above and beyond our expectations on several occasions."
• "Tony's welcome is always the same, warm, friendly, enthusiastic, fun and not in the least bit pushy when it comes to purchasing."

Cons:

• "Tony in Islington started great and I loved A-View but the last few times have found him to be rude."

Product Quality

Pros:

• "The best service and selection of contact lenses and glasses in London!"
• "I absolutely love my new glasses!"
• "They have a good selection of frames to suit all styles."
• "Their selection of frames is excellent."
• "The range of eyewear on covers the smaller, lesser known designers as well as the better known global brands."
• "The selection of glasses is great too, with beautiful, good quality lesser known brands."
• "There's an excellent selection of frames and very quick turnaround in getting the finished specs."

Cons:

• "It is slightly more expensive than the standard high street brands, but really worth it in my opinion."

Professionalism and Expertise

Pros:

• "Exceptionally high level of attention paid to COVID protocols and ensuring everything is clean/safe."
• "Mohammed who did my eye test really put me at my ease and explained everything that was happening."
• "Tony took the time to find the perfect pair, matching me with personality and practically."
• "Tony will not rest until your glasses fit perfectly -- he really knows his stuff!"
• "Tony is exemplary in his professionalism and customer care and is a perfectionist which has been really helpful for my prescription issues."
• "Tony the shop owner is someone super special and knows everything about eyes and the coolest glasses."
• "Tony and Muhammed are true professionals in their knowledge."

Cons:

• No cons mentioned.

Personal Touch and Care

Pros:

• "It's always felt very personal and it's nice to see the same people each time."
• "Such a rarity in a big city to have such personal service and attention."
• "I highly recommend A View on Upper Street, it is very comforting to go back to the same optician over the years and see the same people working there."
• "Tony and his team exclusively for all my contact lens and glasses appointments and I still cannot recommend their thorough and friendly service enough."
• "It's always a pleasure to visit, with no hard selling, and always good honest advice."
• "The staff really have that personal touch sussed."
• "Tony, the owner, is welcoming, funny, professional, and passionate about what he does."

Cons:

• No cons mentioned.

After-Sales and Support

Pros:

• "An optician who has treated me with the utmost consideration and fulsome after-sales service, always going the extra mile."
• "After-care service is second to none - they've saved me a number of times when I've accidentally broken my glasses!"
• "I trust them wholeheartedly to work with me to ensure I get the best information, advice and products that are right for me."
• "Tony went the extra mile to help after I broke my Lindberg frames, eventually persuading the manufacturer to repair the frames when they turned out to be end-of-line."
• "Any issues or problems have always been resolved."
• "If I email the store with an urgent 'I've broken them again' plea, within an hour there is a solution and all I have to do is swing by and get them sorted."
• "Tony & his team deserve a massive shout out. They’re simply the best. Nothing is too much trouble."

Cons:

• No cons mentioned.