Specsavers Opticians and Audiologists - Charlton Riverside Reviews Summary

Customer Service

Pros:

• "I had a fantastic experience at Specsavers during my recent visit. The team's outstanding customer service and attention to detail left a lasting impression."
• "The staff didn’t listen to my needs, gave me the wrong prescription as a result and then when I complained said there was nothing they could do until I bought a pair of glasses from them. Completely unprofessional and a waste of time and money."

Cons:

• "Extremely slow. Even if you have an appointment you cannot leave the store before 1 hour for just a simple eye test."
• "Nobody cares about appointments but only unstructured flow."
• "Not the first time of being let down - last time they got the order wrong."
• "I think it's important to say that doing eye tests and making a sale is only one part of the job. You have to be able to do the communication after the sale too! How are people supposed to contact you if you never pick up the phone?"

Quality of Optometry Services

Pros:

• "Optician did a thorough eye test on my toddler, gave us sufficient amount of time to answer all Qs, didn’t feel rushed."
• "The opticians are good, I want to get that out the way first."
• "As much as I agree about the disorganisation at the branch at times and the waiting around. I can't fault the optician herself Safiya I believe her name was."

Cons:

• "The service after, however, is horrendous. Ordered a pair of glasses and contact lenses, was told they would be 2 weeks, and I'd be contacted. 3 weeks later, no word from them."
• "Staff are very slow at seeing you."
• "You’re never out the store quickly - even the simplest things always take a couple of hours to process."

Communication and Follow-Up

Pros:

• "Was fed up with Woolwich Specsavers and this lot are so much better. Nowhere near as busy so staff have time to be attentive (doesn’t excuse Woolwich being rude) and they run much more to time. Was told 2 weeks for glasses, they came in 8 days."

Cons:

• "Bad experience. One of the shop assistant broke my glasses and didn’t even apologise."
• "I received no notification and again had to call to see if the lenses had arrived. The contact lenses had arrived but they were the wrong ones leaving me shirt for my holiday. The employees in the branch are friendly enough but there doesn't appear to be much rigor in their processes."
• "Still awaiting ordered pair of glasses even though I should of had them 2 Weeks ago. No Update on the situation. Furthermore no one at the Charlton Riverside or Head Office are willing to deal with the issue."

Pricing and Transparency

Pros:

• "Everyone at the shop was really friendly and helpful, and Sahela went an extra mile to find me the best deal on the lenses. 2 week wait for the glasses and looking forward to seeing the end result."

Cons:

• "PUT THE PRICE OF YOUR EYE TEST OF YOUR WEBSITE!!!! I paid £35 for eye test (includes £10 for 3D scan) they made it look like the test is free and you only pay £10 for the 3D scan if you have one."
• "Thoroughly disappointed with Specsavers who charge £20 in addition to their £25 eye test to sign a form for work allowing me to claim the costs back."