"Rude receptionist, didn’t catch his name but it’s not Bruno, the guy kept Asking stupid questions and was being very rude and unhelpful."
Product Quality
Pros:
"By far one of the best selections of frames and sunglasses."
"Bruno is fantastic with contact lenses, giving me near perfect vision without glasses, the new lenses he got for me are superb."
"Bruno has been brilliant in being prepared to try me on different lenses and solutions etc."
"£40 for the nicest glasses is a bargain worth chasing !!!"
"Very good lenses and great speed at delivery."
"I have much better quality contact lenses and at such a reasonable price."
"I wanted green eyes and am so impressed with my coloured contacts."
Cons:
"Disappointed with the quality of lenses issued... thick plastic, rigid, large and poor quality - nowhere near as clear or comfortable as Johnson and Johnson."
"They have a limited section of glasses available & tend to gear you towards the higher priced frames which aren’t covered by any type of warranty."
"Charged for the consultation, charged for dry eye drops (which I have never needed in 20 plus years of contact lens wearing)."
"The downside was their pricing it was a little expensive especially as my mother is a pensioner and had to pay almost £300."
"They overcharge for eye tests and contact lense tests and the worst bit of it all is there is HIDDEN FEES."
"I gave 110£ for two eye contact lenses test and one glass test."
"The state of the door outside and the black painted mullions and splash boards at the bottom are downright shabby and not chic."
Staff Expertise
Pros:
"They use highly trained optometrists to do eye checks."
"The staff here are polite and attentive, Bruno takes the time to explain what is being done, you are not rushed and can ask questions to understand what is the best for the eyes."
"The optician who looked after my eyes today was very confident and extremely thorough."
"In terms of contact lenses no one seems to know as much as Bruno does as he's always updating his knowledge with research."
"The audiologist was highly professional, super friendly and informative."
"Bruno and team are simply the best. Always have my lenses in stock (and I’m an unusual prescription)."
"Bruno really helped me out here! He taught me how to remove them safely, a skill that I should have learned in the 15 years of owning them that my optometrists never taught me."
Cons:
"I had 3 different eye tests with VE, SS and B and all 3 of them showed different results!"
"Refusing to provide the raw data from tests, saying only they decide what a patient needs."
"Don’t let the reviews fool you, they have a colleague named Affan working there and his job is to write fake 5 star reviews."
"Worst customer service I’ve ever received. I’ve been coming here since I was 13 years old, and the new management is a disgrace."
"The unprofessionalism alone, the two obnoxious guys at the front desk spent the whole time giggling, one even laughing at my name giving me unfortunate flashbacks to being in girls school."
"Also the consultant behaved a little persistently, continuing to sale his goods."
"Making an inappropriate reference to another customer, even threatening 'don't do anything stupid, don't go to any other place'."
Additional Services
Pros:
"I had the pleasure of an Eye Clean for the first time last Friday at Camden Contact Lens Centre... once completed I felt very invigorated, vision felt more open, focused and brighter."
"Bruno does an amazing eye clean. No more itchy eyes or blepharitis."
"I saw Bruno who gave me an eye wash and repair service that instantly got rid of my irritation."
"They have a great ear wax removal consultations, the audiologist did a very good job."
"I can't recommend the 'lid cleaning' therapy enough. I walked out of the place with considerably sharper vision after this procedure."
"Dr Alam was really helpful, so professional and over exceeded my expectations of ear problems."
"My vision was superb following the eye treatment; I could see clearly and brighter even for a week without contact lenses."