Wood Street Opticians & Wellness Reviews Summary

Customer Service

Pros:

• "The whole team are lovely - knowledgeable, helpful, kind and fun."
• "Everyone we spoke to are so sweet and helpful."
• "The staff were top notch professionals, very thorough."
• "The customer service was exceptional in every way."
• "Really friendly, professional and efficient service from everyone I met at Wood Street Opticians."
• "The staff at Wood Street were professional and friendly."
• "Service was impeccable."

Cons:

• "We were also greeted by the optician who asked, in front of my child, if the Mother made the appt. My son doesn’t have a mother, so was clumsy."
• "Inside the building, there is a smell of damp you cannot sit there for more than 10 minutes."
• "No discount. I couldn't understand I used my own glasses and had to pay to use them."
• "The optician we saw was thorough and nice, but was thirty mins late."
• "Eye test okay but too expensive."

Product Quality

Pros:

• "The glasses were of a good quality."
• "They have a lot of nice glasses you can find easily your favourite pairs."
• "They had a wide range of different shape, colours and size of glasses."
• "Wood ST Opticians have a great range of glasses with the highest quality."
• "They have a great choice of stylish frames, not available in your high street opticians - something for everyone's taste and pocket."
• "Great range of frames."
• "A lovely range of frames to choose from, with kind guidance and so much patience while I selected my first pair of glasses!"

Cons:

• "I bought expensive Tom Ford glasses after a couple of months the screw on the left side worked its way out lens fell out and is lost they want to charge me 150 for new lense."
• "The shop seems to specialise in the more expensive frames."

Professionalism

Pros:

• "Received a rigorous eye examination."
• "Very thorough eye exam."
• "The test was very thorough, and the customer service was excellent."
• "Great kids range of frames."
• "Sanj gave me a thorough eye examination."
• "The optician was excellent and explained everything clearly."
• "Everyone is very friendly and the eye test was done very thoroughly."

Cons:

• "Difficult to park around Wood St but there is a small car park round the back."

Staff Attitude

Pros:

• "Very friendly and welcoming."
• "Professional and friendly staff."
• "Friendly, welcoming and professional service."
• "The staff are all incredibly kind and lovely!"
• "They are professional, friendly and Covid aware, and I highly recommend!!"
• "All the staff are professional, friendly, and kind!"
• "Super knowledgeable, friendly and professional."

Cons:

• "My only suggestion would be that they update the picture chart for children as one or two of the objects were a little vague."