"Super staff, especially Franco very professional and approachable!"
"The staff are lovely you get to know them by name, service is always good."
"The staff dealt with the petrol shortage so well."
"Just dropped a tray of coffees here and in an instant two lovely staff members were at my side helping me."
"I've visited costa at pease pottage this morning to grab a coffee before going off to do my delivery's into London, I was served by these to young ladies Deimante and Daniela, they were so happy and cheerful they made me feel really welcome."
"What a lovely young man. So welcoming and genuinely kind."
"The Costa staff are lovely and also very helpful and there is a big clean comfy area where you can sit and you can also eat in there too."
Cons:
"Not helped by loud comments from the server at burger King at just how much he 'can't be arsed'."
"Moto seem to be trying. More than I can say for Costa and Greg's. Disgraceful level of service."
"Costa coffee was terrible. Orders were taken for customers and were left waiting for ages."
"I just witnessed a member of staff being totally rude to a customer."
"absolute joke. rude staff who seem to be illiterate and cannot read a monitor that has the order in front of them."
"Burger King service is a joke, they never ever have enough staff and try not to go at peak times as you will be waiting forever."
"Shop staff were so rude, to the point that you thought they were competing against each other to see who could be ruder."
Cleanliness and Facilities
Pros:
"From a disabled point of view, the toilet is RADAR locked, so you will need a key, however you should always try to keep yours handy, I always keep one in car! Very clean and tidy."
"The services for food and drink are good with a Costa and Gregg's and more; as well as clean toilets too."
"Very clean. I had forgotten my mask but there was a box of disposable ones next to hand gel on a table just outside the entrance."
"Toilets were clean and facilities looked generally in good order."
"Services in general were nice and clean."
"In these times we're in with covid-19, I was very impressed with the cleanliness of the toilets."
"Stopped here en route to Eastbourne. The usual outlets there and all seemed good. What was outstanding was the cleanliness of the ladies loos. Absolutely spotless!"
Cons:
"Toilets are not all clean and working."
"Bathroom is... well used/not new and it definitely shows."
"The toilets are disgusting, there is only one working shower."
"The smell from the toilets was awful and everywhere."
"The smelliest gents toilets I've used in ages."
"At 7.30AM I would have thought that the toilets could have been a lot cleaner than they were and your Covid-19 one way system left a lot to be desired, lacking in signs to actually tell you which way to go."
"Avoid. Avoid. I stopped here for a toilet break, and let's just say, I was not impressed with the cleanliness of the men's facilities at all."
Value and Pricing
Pros:
"Get the moto app on your phone and you can get some deals in here."
"There's always somewhere good open up get coffee, the Burger King isn't insanely expensive."
"Since my review I have to say the improvement of traffic management is fantastic, very impressive."
"The many different types of Food Outlets really spoil you for choice! Catering to all food desires."
"We got excellent hot Cornish pasty from vendor at door with machine made coffees for 3.99. Excellent value."
"Food from M&S was good."
"Gregg's is budget friendly."
Cons:
"Prices are exorbitantly expensive as per usual for a motorway service area which is always an annoyance and takes huge advantage of people."
"The catering areas had little in the way of attractive design, and the shops were overpriced."
"Its a service station! Not more to be said but Costa had a deal on for a bacon cob and coffee for £4. Wonderful we thought but they tried to charge us £7 just for the bacon cob."
"Everything is massively overpriced! Especially the petrol."
"The food was cold and just really disappointing."
"Expensive fuel prices too, I guess it's a captive market but I'd normally expect motorway services to be cheaper than small-town petrol stations."
"Petrol station massively over priced. On average 12p - 15p per litre over surrounding petrol stations prices!!"
Accessibility and Convenience
Pros:
"Overall, clean and well maintained. It also has charging bays for electric vehicles."
"Situated on the main road into Brighton and Hove should bring in plenty of customers."
"Very crowded when we stopped but plenty of toilets so no queues."
"Fully complement of services including food, WHSmiths, Costa and Burger King."
"Good choice of shops, plenty of parking."
"It's also easy to get to and there's always plenty of parking as well."
"Has all the facilities you will need from a regular services stop, wheelchair accessible shops and toilets for both manual and electric wheelchairs."
Cons:
"A ways off the motorway, parking is a mismanaged nightmare with bad signage."
"Can get too busy as layout crammed a lot in."
"Getting out especially in the rain was a nightmare. Nothing was properly sign posted and I'm sure it could do with a few more lights leading to the exit."
"Disabled bays not ideal for adapted vehicles with side lifts or ramps."
"Not much to say it is a motorway services. One issue that needs to be resolved, there are only 2 ev charge points, jammed between a brick wall and a plant bed with barely enough room for 2 cars!"
"Limited on parking during busy periods."
"Why on earth does this station only have one exit? We were stuck in gridlock for about half an hour before being freed, which caused us to be late to our event."