Mad Lilies Botanical Emporium for Flower Lovers Reviews Summary

Customer Service

Pros:

• "The communication from then onwards until our wedding day was seamless, the team were so helpful and always happy to answer any questions we had."
• "Staff are so pleasant and friendly and on the rare occasion we had a small issue it was rectified very quickly without question and with sincere apologies."
• "Amanda was great to communicate with over email and always quick to respond."
• "From my very first enquiry, the team have been amazing! Responsive to emails, always at the end of the phone and fully open to ideas and making everything work."
• "They were always extremely responsive on emails, and on the day itself they arranged all the flowers expertly and calmly."
• "Always service with a smile from the team."
• "Their customer service is outstanding and I recommend them very highly."

Cons:

• "I am sure she didn't mean to be rude but I can't stand it when someone talks over me and doesn't let me complete my sentences and it's exactly what happened."
• "All my contact was done via email and whilst I believe my brief was crystal clear something went horribly wrong."
• "TERRIBLE OVERALL SERVICE... In the end Mad Lilies seem happy with the fact that the flowers were at their destination, a day late, a day old and clearly not in the condition they should have been in."
• "From that point I didn't get a response to any of my emails."
• "The lack of empathy and denial from Mad Lilies is rather shocking given the reputation they seem to have and I would really have expected a much more considered response from them."
• "I was extremely disappointed in the customer service I received when I called Regarding funeral flowers for my mum."
• "Overall extremely disappointed by whole service."

Floral Arrangements

Pros:

• "Wonderful local florist with beautiful arrangements that last a long time."
• "They were cheerful, very helpful and the quality of the bouquet was outstanding."
• "Mad Lilies created a beautiful fireplace arrangement that took pride of place during our wedding ceremony."
• "The roses in the arrangements were gorgeous full blooms that looked like velvet & all the other flowers looked fresh."
• "The flowers on the day were stunning. Whimsical, naturally beautiful and I was just blown away with our suspended arch which made the room!"
• "Ali and her team created so many beautiful floral arrangements for our day which made the venue look incredible."
• "They collaboratively worked with us to design a stunning floral scheme, giving us helpful design and practical advice as well as suggestions on how to make our wedding venue look spectacular."

Cons:

• "I picked up the flowers today and have to say I am so underwhelmed by their presentation."
• "Very disappointed with the flowers that have been delivered for my mum's 70th birthday. The roses are not fresh, loads of greenery and hardly any other flowers."
• "When the hearse arrived at the chapel, the lilies were clearly not as fresh as they should have been."
• "Whilst the bridal flowers that were delivered were nice, they were nothing like what I had asked for and what was attached to my invoice by Mad Lilies."
• "Floral arrangement disappointing...left outside front door where they could have been stolen."
• "Ordered a bunch of flowers for Saturday...the filler they used looked like it had been eaten by insects and the white roses went brown within 12 hours won't be using again."
• "I wasn’t and I’m still not happy with what Mad Lilies provided me for my wedding so PLEASE make sure you set up meetings."

Workshops and Consultations

Pros:

• "Had a wonderful evening with my mum making a bouquet that actually looked professional!"
• "Alison was wonderful to work with - giving fantastic design ideas and advice from her experience within the industry."
• "It was a lovely few hours, she was really friendly and knowledgeable and both myself and my mum went home with a beautiful arrangement full to the brim of fresh flowers!"
• "Alison was amazing at explaining all the different flowers we would be using for our bouquets and gave us lots of helpful hints and tips to make the bouquets look incredibly professional."
• "The Mad Lilies team are great at teaching and supporting everyone in the workshop and one on one."
• "The Spring workshop was a wonderful experience, especially after lockdown."
• "The class was fantastic with excellent quality blooms, an informative session on making the wreath and how to use, cut and treat the stems as well as a covid safe environment."

Cons:

• "I really can't express how much we loved them - they were exactly what I pictured and you really bought to life what we discussed at our consultations."
• "I am sure she didn't mean to be rude but I can't stand it when someone talks over me and doesn't let me complete my sentences and it's exactly what happened."
• "All my contact was done via email and whilst I believe my brief was crystal clear something went horribly wrong."
• "From that point I didn't get a response to any of my emails."
• "The lack of empathy and denial from Mad Lilies is rather shocking given the reputation they seem to have and I would really have expected a much more considered response from them."
• "I wasn’t and I’m still not happy with what Mad Lilies provided me for my wedding so PLEASE make sure you set up meetings."
• "I was extremely disappointed in the customer service I received when I called Regarding funeral flowers for my mum."