Chopstix - Lakeside Reviews Summary

Customer Service

Pros:

• "Got served by Sayaada. She was amazing."
• "Boxed Fresh by the lovely and helpful Violeta and served by the super smiler that is Sayada!"
• "We were served by the amazing lady on the tills called Fatema."
• "Amazing service, Sayaada and Violetta were excellent, great customer interaction and happy to help, service with a smile makes the food taste even better."
• "Went there with my partner and the service was amazing."
• "I am fond of their spring rolls. And I received very friendly service from LOREDANA."
• "Very friendly customer service! Very quick and helpful."

Cons:

• "What can I say! When I approached two staff members were sitting in the floor and although saw me the women Asian women just gave me a stare."
• "The food smelt really nice but the taste was horrible i would not recommend to anyone. The staff were very rude as-well."
• "Just witnessed the manager of this store acting extremely aggressively, shouting at a staff member telling him to go on the till or go home… absolutely disgusting abuse of power."
• "Food is ok but terrible customer service."
• "Extremely rude staff member."
• "The service is poor!! The stuff talks like they are doing a favour serving you. Regardless of that, the food taste is bad."
• "Food was nice enough but totally spoiled by the rude, unfriendly and completely unprofessional member of staff who served me."

Food Quality

Pros:

• "Today I gone there to lunch...I buy some food...It was delicious..."
• "I went to Chopstix at lunchtime today and the food was immaculate!"
• "The food was well presented, fresh and very tasty. Teriyaki Beef, Thai red curry chicken, and Salt n pepper chicken were very delicious."
• "Absolutely delicious! Noodles with chicken were perfectly well done! Me and my kids are over the moon with lunch in chopstix."
• "We had the salt and pepper chicken which is always fresh and delicious!"
• "Really loved their food, especially salted pepper chicken with egg fried rice and tariaki beef, proper amount of flavour and spice."
• "The food was great- delicious."

Cons:

• "Didn't even get to eat as had only rice and a couple of different topping that I wouldn't eat, very disappointed as drove over an hour to get here to have no food so going home hungry."
• "Food was well cooked however noodles bit over done,, and everything too dry."
• "absolutely hated it. being a vegetarian there’s not a lot of options, complete lack of flavour, oily, wouldn’t wish it upon my worst enemy especially not for £8.50."
• "Worst Chopstix I ever eat, first of all not to many topings to choose, I pay for a large but only received half of the box with just about 2 pieces of chicken of each toping."
• "The rice was tasteless. The bbq chicken was also tasteless."
• "Chicken was very dry and had obviously been out for ages."
• "Bland, tasteless and under cooked. Chicken was mushy and wet. Sweet and sour had no flavour at all."

Value for Money

Pros:

• "I came to order a large box meal and left with more than I expected due to a discount applied."
• "Picked up a TooGoodToGo bag from Chopstix today and wanted to say thank you to Barbara for her lovely customer service and generous helping of leftover food towards the end of the evening."
• "went to claim my free bday small box, workers were nice, offered me the spring rolls too, food even tasted good microwaved hours later (noodles+sweet and sour chicken)"
• "Never heard of chopstix before, one of the boys recommended it. When I got there I was greeted kindly by one the staff members, Violeta. I got the 4 toppings Mealdeal for 10 quid ish, portions are great and if you like English style Chinese food is the place to go."
• "The selection is very good and all of the chicken I choose was tasty. The price is reasonable for what you get although the drinks are quite pricey."
• "Small choice but no waiting choose from a rice or noodle base and choice of meat and sauce. The medium box is perfect size for lunch on the go filled me up."
• "The meal was upgraded, I left with water and spring rolls and paid less than I expected, £2.09 less"

Cons:

• "Let's just say, if youre feeling chinese take out, you might as well just order from a Chinese take away because the portions here are so small for the amount you pay."
• "Not impressed for the price they charge."
• "Food quality and service poor. Advice is to refrain from buying large box the only extra you get is a larger portion of dried out rice that has been sat there most of the day."
• "The food is reasonably but not great for the price."
• "500ml water bottle is £1.70 very expensive."
• "Food was bland. Barely got any toppings. Rice was really nasty and there was no sauce to choose from."
• "Ordered the medium size box. Portion size was good however lots of noodles and not enough topping."

Staff Behavior

Pros:

• "I would give 5 stars for the team who worked on Sunday 2/07 lunchtime, more specifically for the men who served me."
• "even tho it was very busy due to Christmas, the lovely staff especially Fatimah was quick on her feet and had excellent customer service."
• "This Chopstix has been a fab and 'must go to' for a long time for every visit at Lakeside. Good food, good price. What else to ask for? Service? .... well, excellent!!! On our last visit Loredana made our day."
• "I can’t explain the service I received from chopsticks today, the team was friendly, energetic and fast."
• "lakeside Chopstix has some amazing staff members that look at serve you with love and care her name is SAYADA shes an amazing woman who cares about customer service."
• "That being said, I had a very pleasant service from all staff, who all greeted me. Smiles all round."
• "We came today and were served by team member Shahima who was very kind and patient while serving me she took her time and explained the meal deal and helped my family with the toppings."

Cons:

• "Asked to speak to a manager to be accosted by a member of staff who flew into a rage assuming i wanted to speak to a manager about her."
• "Manager was beyond rude. I asked him a simply question and he responded with aggression and patronising."
• "awful awful awful constumer service from the till and most especially the manager, JOHN!!"
• "Worst part is customer service serving lady was so miserable and rude."
• "Women at the till was so rude and got the prices of our food wrong also had cheek to roll her eyes on us."
• "No manager appeared to be present, and no one appeared in control."
• "The staff were friendly and the location was busy so plenty of people must like it but for me and the people we ate with it wasn't great and two of us ended up with stomach ache shortly afterwards."