Clock Tower Brewers Fayre Reviews Summary

Service and Staff

Pros:

• "Gail made our team feel very welcome, she was extremely helpful and efficient."
• "Abby was polite and gave me great service throughout the evening."
• "The staff, though occasionally occupied, manages to provide a positive dining experience."
• "Chris is a credit to this place...attentive and efficient, nothing was too much trouble."
• "Our server was Gail...if I had to pick a word to describe her service, just one! It would be 'delicious'."
• "The staff were attentive and helpful. Particularly in the morning, Gail was always there to greet us with a friendly smile."
• "The service in general was a bit slow because of how busy the restaurant was."
• "The staff are very friendly saying goodbye when we left and making sure we had everything whilst eating."

Cons:

• "We had to wait to be served."
• "Service is very good once served. However, the menu was extremely limited."
• "Extremely short staffed, long wait for service."
• "Staff need sorting out...we usually have to wait between 20-45 minutes between courses."
• "The service here is probably the worst service I have ever experienced."
• "Staff was slow. There was a new staff present. Unexperienced."
• "The girl that was running the food out to tables seemed really moody when she brought our food to our table."
• "We waited 1hr.25 before food arrived."

Food Quality and Variety

Pros:

• "The full English breakfast was great value and cooked to a good standard."
• "Food was excellent, service also excellent."
• "Our meal was lovely, and the lady serving us had amazing customer service skills."
• "Food was spot on all plates were empty and we left completely satisfied."
• "Clock Tower Brewers Fayre in Telford boasts the town's finest buffet breakfast."
• "I eat the breakfast here at least once a month and usually it's really good."
• "I had two of everything (I asked for my eggs runny) and I got a perfect plate of food."
• "This chicken and pesto pie was small portion size but delicious and you can tell it has been made fresh!"

Cons:

• "Despite our hunger, the food we received was cold."
• "My fish was very very oily. The batter was soggy. I had to remove it."
• "The only downside to our meal were the peas (really not very nice) so they just got pushed to the side."
• "Not great today...the food took quite a while to come out...and when it did, it was obvious it had been under a heat lamp for a long time."
• "Never again will I come here...served raw eggs and even had a hair in the egg."
• "We had table booked for 6.30 and at 7.40 we asked to speak to the manager, who informed us our meal was being plated now. No apology she just walked away."
• "Main meals ok. After many chocolate nibbles desserts today I was given a dessert glass coated with a bit of sauce around it then half filled with No Icecream."
• "The roast potatoes were burnt that much I mistook them for stuffing. Gravy was thin and tasteless."

Cleanliness and Facilities

Pros:

• "The place is nice and clean."
• "Restrooms were reasonably clean."
• "Our party had the beer battered fish. The scampi. Chicken bacon burger and gammon. We all thoroughly recommend our dishes."
• "The staff were continually checking everything was clean and tidy, ready for new customers."
• "Very clean and tidy, seems well presented then let down by the management."
• "Clean and hygienic tables, and all in all a good experience."

Cons:

• "When we tried to use the restroom before leaving, we found it locked with no one around to ask."
• "The floors, especially the toilets, sounds like you're walking on sellotape."
• "Only one working women's toilet. Men's was locked."
• "Sticky tables, wrong order."
• "The loo's however were tiny and the water in the taps extremely hot."
• "The toilets in the pub were a disgrace, very dirty."
• "The toilets were clean but the soap dispensers were empty."
• "The floors were sticky, and the tables weren't wiped down very well."