Trade Vehicle Specialist Reviews Summary

Customer Service

Pros:

• "Steve was friendly and a genuinely helpful guy. He was quick to respond to queries via email."
• "Picked me up from the train station as promised."
• "Steve really went above and beyond throughout the entire process."
• "Steve is always helpful and can't do enough for you."
• "Steve communicated with me pretty much daily with anything I needed to know."
• "Steve didn't put any pressure on us, he was supportive and listened to what we wanted."
• "He was also extremely patient while I waited on sorting money together, didn't rush me at all and was a pleasure to deal with through it all."

Cons:

• "The lies he tells and service I receive was the worst I have ever had in 27 years."
• "Steve had failed to complete any of the small issues I had highlighted to him - he said he had 'been really busy and forgot'."
• "He also forgot to mention the golf he sold me the red tdi which was supposed to be serviced, a CD player, everything was top notch it had numerous faults."
• "Cars poor condition I bought numerous faults. Cars are overpriced poor service promises the earth lost thousands of pounds."
• "The car eventually arrived in a very scruffy state - it hadn't even been valeted, it had ingrained dirt internally and mud arround the doors / boot seals."
• "Worst service in 27 years stay clear."

Car Quality

Pros:

• "The car was very clean but needed a few minor repairs."
• "The vehicle I bought is as described and immaculate inside and out."
• "The vehicle was absolutely immaculate when we picked it up."
• "Bought an immaculate BMW from him few months ago."
• "The car was in great condition."
• "The car itself is exactly as described but more importantly it looks even better in the flesh."
• "Am chuffed to bits with my car, it looks and drives great."

Cons:

• "Stay clear !!!!! Steve put on here I traded Audi in for golf v6 lies get facts correct was a golf 1.8 gti then I went back to BR for a golf v6 had a far better spec than one I traded in SW Automotive."

Integrity and Honesty

Pros:

• "A unique car buying experience! S.W.Automotive don't do things the conventional way but it's a way that works and more than that, it comes with a level of integrity that is a refreshing change to most dealers in the second hand car market."
• "Steve, excellent to deal with, totally upfront."
• "Steve does it different, how it should be done in my opinion. He doesn't doll the car up to hide any imperfections, he openly shows you any imperfections but on top of that he sorts them."
• "I felt Steve was trustworthy as well as professional straight off the bat."
• "Steve knows his motors and prides himself on only selling the very best."
• "This seller is genuine and honest."
• "Steve is a kind, generous, genuine person."

Cons:

• "The lies he tells and service I receive was the worst I have ever had in 27 years."
• "Cars poor condition I bought numerous faults. Cars are overpriced poor service promises the earth lost thousands of pounds."

After Sales Service

Pros:

• "Any issues were dealt with in a prompt manner and without fuss with all costs during the warranty period were met by Steve."
• "His aftersales was excellent. True to his word with the 3 month warranty."
• "Steve has really looked after us after the sale which is very unusual in this trade."
• "Offered help with any issues afterwards, not that any arose, but just another demonstration of how he really cares that you're happy with the car and it's running well!"
• "A warranty from Steve actually means something - you contact him personally with any problems, and he has them rectified."
• "The after sales service has been excellent and prompt."
• "Fantastic service, generous trade in, great after sales service, no questions asked and all fixed to a high standard."

Cons:

• "Steve had failed to complete any of the small issues I had highlighted to him - he said he had 'been really busy and forgot'."
• "He also forgot to mention the golf he sold me the red tdi which was supposed to be serviced, a CD player, everything was top notch it had numerous faults."