Bakery on the Water Reviews Summary

Customer Service

Pros:

• "Staff treat you like its a pleasure to serve you."
• "The employees are very friendly and very quick."
• "Cannot praise the customer service here enough! It’s such a cute place, delicious pastries and the people that work there are so polite, kind and helpful!"
• "Staff are friendly and helpful."
• "The staff was super friendly and helpful."
• "Service was very friendly, helpful, and quick."
• "Staff are very friendly and accommodating."

Cons:

• "Absolutely unacceptable customer service- worse treatment than a pig in a slaughter house."
• "Very poor service. As a local who decided to spend my money here, I was quite disappointed with the careless and abrupt lady who served us."
• "The lady who served us seemed annoyed while my wife was ordering some bakery."
• "Service not great. Took 10 mins for a takeaway coffee, no hello, thank you or goodbye from anyone."
• "Staff friendly but wouldn't let me switch to a herbal tea instead of a normal tea or Americano coffee even though I offered to pay extra."
• "Staff dismissive, let us run through the menu before saying sorry, no table, no food."
• "However the staff was just plain surly."

Food Quality

Pros:

• "The food is very tasty and well prepared."
• "Delicious food - sweet and savoury. Had a lovely vegetarian Frittata and Mocha, husband loved his Cornish pasty."
• "Delicious food, as always."
• "Best scones I’ve ever had."
• "The pastries here are delicious."
• "Freshly made sweet and savory offerings that's are absolutely amazing."
• "Lovely delicious cakes and bread."

Cons:

• "Scones were just okay."
• "The bacon roll left a lot to be desired too, very dry."
• "The food is average. cheesecake and cinnamon rolls were quite dry and tough."
• "Very poor quality pie to add to the dreadful experience."
• "had two cornish pasty salads, pastys smelt very strongly of the meat, the 2 pieces of meat i bit into were poor quality and tough."
• "The food isn’t the best - the sausage roll was no better than Greggs, the quiche was watery and the vegetable turnover was oily."
• "Too expensive for the quality of food they sell."

Ambience & Location

Pros:

• "Nice quiet corner of Bourton-on-the-Water for coffee or lunch."
• "Lovely bakery with nice pastries and a friendly staff."
• "Great location with a lovely terraced garden at the rear looking over a steam and the village."
• "This place is sooooo cute! You can sit outside at the back beside a stream which is just lovely."
• "A beautiful place, near the water."
• "Nice ambience right next to the old town and a small river."
• "A beautiful location, in a stunning setting."

Cons:

• "Always crowded, great hot chocolate and baked food."
• "It was quite difficult to find a space, but people were really kind and moved up so that my wife and I could sit down."
• "It was quite busy so prepare to queue but it's worth the wait."
• "It also gets too busy inside."
• "We could not enjoy the outdoors because of wasps."
• "The cafe was very busy and loud, but I would describe it more 'stressful' than 'buzzing'."
• "The place was crowded in the holiday."

Value for Money

Pros:

• "The cream tea with a couple of fresh scones is good value."
• "The cream tea is cheaper than other places we saw in the town and is really yummy."
• "Food and drink were reasonably priced and service was good."
• "Prices are normal, service is fast and friendly."
• "Not cheapest option in bourton but well worth the price for quality and supporting local artisan bakery."

Cons:

• "Nice place to visit in Bourton on the water. Expensive products like a pasty could range from £2 onwards."
• "The price is steep which is to be expected due to the prime location."
• "Very high prices (£14 for a sausage roll and sandwich, no drinks) for really average quality."
• "Just very expensive, £25 for 2 drinks and a single sandwich and cake each."
• "About $15 for 2 cups tea and 2 scones/biscuits with jam and clotted cream."
• "However, I was charged £1 for the most minuscule portion of clotted cream I’ve ever seen, plus a further 60p for a little jar of jam, which is highway robbery."
• "Bit pricy, £12 for a quiche, eclair and cake slice."

Cleanliness & Hygiene

Pros:

• "The social distancing measures were impeccable too as customers can enter one way and exit through the back."
• "Pleasant atmosphere and clean bathroom with baby changing facilities."

Cons:

• "Toilets filthy, put me off food."
• "However, my only qualm is that the staff didn't wipe down the tables after each customer left."
• "Dirty tables that you have to clean yourself because nobody cleans it."
• "I saw one of the employees... 'dig deep'... then walked straight over to a prep area and started working with the food. No hand washing & no gloves."
• "The back room isn’t heated well so it’s very cold to sit and eat."
• "I tried salad bowl and I was disappointed as the bowl was very very old and uncleaned."
• "Rude waiters, dirty tables that you have to clean yourself because nobody cleans it."