Address: 98 High St, Burford, OX18 4QF, United Kingdom
Phone: +441993824694
Rating: 4.3
based on 184 reviews.
Service
Pros:
"Highly recommend this place! Great service from Leila, she was lovely and friendly and delivered fantastic customer service."
"The staff were wonderful and friendly. I had the best service ever."
"We were served by the lovely Jenny. She was very knowledgable and went the extra mile to get us the order we wanted."
"Nothing was too much for all the fabulous staff."
"Visited the Huffkins for a late lunch, Debbs was just amazing (very nice, friendly and a credit to the place), she treated us as Queens and ensured we had an amazing time."
"Staff were lovely and so kind, very attentive and the store was very clean."
"I would like to thank the team who are always great and adaptable when it comes to my food allergies."
Cons:
"Christmas week so obviously caught the team on an off-day."
"Upon arrival the staff were complaining about a colleague."
"Not a good experience today definite change in customer experience. Long wait after ordering our classic afternoon tea no fruit scones no longer choice of sandwich."
"Awful customer service. Ordered and paid and then got shouted at to 'get out, get out'."
"The service was slow and staff looks like very busy and under stress."
"Not sure what was happening here today (31 July 2022) but the service was terrible."
"Service was poor - had to ask 3 times for our drinks."
Food Quality
Pros:
"The highlight would be the carrot cake. Three layers and plenty of cream cheese frosting. Perfect."
"I had the cream tea which was amazing. The sandwiches were really yummy and the fruit scones looked, smelt and tasted amazing."
"Food: 9/10. Everything was good and tasty, from the sandwiches to the scones to the pastries."
"Coffee was on par with the best I have had."
"Had the afternoon tea and it was so good! The spicy tomato and caramelised onion chutney sandwich was to die for."
"English breakfast and hot chocolate were outstanding."
"Really enjoyed their Belgian chocolate and espresso fondant eclairs!"
Cons:
"Overpriced, poor quality and soulless interior."
"What we got was the worst kind of mass produced, artificial, cheap and nasty rubbish with a texture like cardboard and was quite inedible."
"Food was the reason it’s not five star, though we were the first customers of the day a lot of the food tasted stale and dry."
"The sausages which previously were quality locally sourced were cheap, largely bread or some such filler and tasteless."
"The tea was weak, and the Burford Rarebit was greasy, bland and incredibly overpriced (£12)."
"Tasteless bland bread used for sandwiches with cheap ingredients."
"I tried so-called Belgium chocolate eclair and the taste was not good."
Value for Money
Pros:
"Overall we paid £37 which is very reasonable for the amount of food we ordered."
"The coffee was nice and hot and served with a smile at great value too!"
"Great selection of cakes."
"Lovely food, fantastic service and the young man who served us was very polite and had great customer service skills."
"Our afternoon tea was delicious, and I would recommend it without hesitation."
"Lovely little cafe in the heart of the Cotswolds. Breakfast for 2 adults 1 child, all hearty portions and very tasty."
"Chicken, bacon and mushroom pie was delicious."
Cons:
"However it is very, very expensive. We were charged £7.20 for a pot of tea for 2!!!"
"What an absolute rip off. £6.50 for a pot of tea for two. £6.50!!!!"
"NOT value for money."
"I just felt it was expensive for the quality received."
"Did not think serving a scone and a cup of tea would be such a trauma. Plus their prices are way too expensive."
"Little bit on the pricey side but you get what you pay for."
"Popped in for coffees. VERY expensive really - £4.95 for an almond croissant, £4.75 for a Belgian bun, £4.25 for a brownie and £4.15 for a latte."
Atmosphere & Setting
Pros:
"Nice atmosphere."
"Its a cosy, bustling venue with a selection of light bites and refreshments."
"Great welcome, given a nice table in the window and ordered our coffee at the counter."
"Great afternoon tea. I'm usually not very keen on scones but these were lovely...the loose leaf tea was really good."
"Stopped off for some much needed lunch and so glad we chose here."
"Lovely high street to wander round too."
"What a beautiful cafe, very oldie worldie and quaint."
Cons:
"Huffkins is cute and all but... It's a generic chain tea room trying to disguise itself as a humble 'just like your gran's' tea room."
"Really unfortunate that the only seating available was under a stone archway."
"Also, the toilets were pretty horrendous."
"For a small chain of eateries and in a historic location this particular establishment was scruffy with dirty tables and floors in need of a coat of paint."
"Such a disappointing experience. We felt rushed from begging him to the end though the place wasn’t packed or anything."
"Cables clipped down the wall housed sharp nails (from the cable clips) which I accidentally touched."