Huffkins Burford Reviews Summary

Service

Pros:

• "Highly recommend this place! Great service from Leila, she was lovely and friendly and delivered fantastic customer service."
• "The staff were wonderful and friendly. I had the best service ever."
• "We were served by the lovely Jenny. She was very knowledgable and went the extra mile to get us the order we wanted."
• "Nothing was too much for all the fabulous staff."
• "Visited the Huffkins for a late lunch, Debbs was just amazing (very nice, friendly and a credit to the place), she treated us as Queens and ensured we had an amazing time."
• "Staff were lovely and so kind, very attentive and the store was very clean."
• "I would like to thank the team who are always great and adaptable when it comes to my food allergies."

Cons:

• "Christmas week so obviously caught the team on an off-day."
• "Upon arrival the staff were complaining about a colleague."
• "Not a good experience today definite change in customer experience. Long wait after ordering our classic afternoon tea no fruit scones no longer choice of sandwich."
• "Awful customer service. Ordered and paid and then got shouted at to 'get out, get out'."
• "The service was slow and staff looks like very busy and under stress."
• "Not sure what was happening here today (31 July 2022) but the service was terrible."
• "Service was poor - had to ask 3 times for our drinks."

Food Quality

Pros:

• "The highlight would be the carrot cake. Three layers and plenty of cream cheese frosting. Perfect."
• "I had the cream tea which was amazing. The sandwiches were really yummy and the fruit scones looked, smelt and tasted amazing."
• "Food: 9/10. Everything was good and tasty, from the sandwiches to the scones to the pastries."
• "Coffee was on par with the best I have had."
• "Had the afternoon tea and it was so good! The spicy tomato and caramelised onion chutney sandwich was to die for."
• "English breakfast and hot chocolate were outstanding."
• "Really enjoyed their Belgian chocolate and espresso fondant eclairs!"

Cons:

• "Overpriced, poor quality and soulless interior."
• "What we got was the worst kind of mass produced, artificial, cheap and nasty rubbish with a texture like cardboard and was quite inedible."
• "Food was the reason it’s not five star, though we were the first customers of the day a lot of the food tasted stale and dry."
• "The sausages which previously were quality locally sourced were cheap, largely bread or some such filler and tasteless."
• "The tea was weak, and the Burford Rarebit was greasy, bland and incredibly overpriced (£12)."
• "Tasteless bland bread used for sandwiches with cheap ingredients."
• "I tried so-called Belgium chocolate eclair and the taste was not good."

Value for Money

Pros:

• "Overall we paid £37 which is very reasonable for the amount of food we ordered."
• "The coffee was nice and hot and served with a smile at great value too!"
• "Great selection of cakes."
• "Lovely food, fantastic service and the young man who served us was very polite and had great customer service skills."
• "Our afternoon tea was delicious, and I would recommend it without hesitation."
• "Lovely little cafe in the heart of the Cotswolds. Breakfast for 2 adults 1 child, all hearty portions and very tasty."
• "Chicken, bacon and mushroom pie was delicious."

Cons:

• "However it is very, very expensive. We were charged £7.20 for a pot of tea for 2!!!"
• "What an absolute rip off. £6.50 for a pot of tea for two. £6.50!!!!"
• "NOT value for money."
• "I just felt it was expensive for the quality received."
• "Did not think serving a scone and a cup of tea would be such a trauma. Plus their prices are way too expensive."
• "Little bit on the pricey side but you get what you pay for."
• "Popped in for coffees. VERY expensive really - £4.95 for an almond croissant, £4.75 for a Belgian bun, £4.25 for a brownie and £4.15 for a latte."

Atmosphere & Setting

Pros:

• "Nice atmosphere."
• "Its a cosy, bustling venue with a selection of light bites and refreshments."
• "Great welcome, given a nice table in the window and ordered our coffee at the counter."
• "Great afternoon tea. I'm usually not very keen on scones but these were lovely...the loose leaf tea was really good."
• "Stopped off for some much needed lunch and so glad we chose here."
• "Lovely high street to wander round too."
• "What a beautiful cafe, very oldie worldie and quaint."

Cons:

• "Huffkins is cute and all but... It's a generic chain tea room trying to disguise itself as a humble 'just like your gran's' tea room."
• "Really unfortunate that the only seating available was under a stone archway."
• "Also, the toilets were pretty horrendous."
• "For a small chain of eateries and in a historic location this particular establishment was scruffy with dirty tables and floors in need of a coat of paint."
• "Such a disappointing experience. We felt rushed from begging him to the end though the place wasn’t packed or anything."
• "Cables clipped down the wall housed sharp nails (from the cable clips) which I accidentally touched."
• "Very busy tea room. Not worth the price."