Drakehouse Mill Reviews Summary

Cleanliness

Pros:

• "Nicely decorated and very clean pub."
• "The establishment was clean and well presented with a nice children's play area and outdoor seating."
• "Staff are always friendly and it is usually relatively clean."

Cons:

• "The whole place had an unclean feeling, menus sticky & the staff table in front of the bar was filthy & cluttered."
• "Visited this venue on Tuesday 4th Feb 2020. the tables were dirty and sticky also the menu's on the tables were exactly the same sticky and dirty."
• "The tables are constantly sticky."
• "It was so filthy with food remnants from the previous customers that I felt sick."
• "First impression when I walked in was could do with redecoration."
• "Tables were sticky."
• "In general the place was not the cleanest."

Service

Pros:

• "Seemed like the team was well managed, and there was a guy who was like 50ft tall who really had a laugh with us."
• "The manager who served me (Duncan I think) was great, I felt really welcomed & he was quite funny."
• "Laura was attentive friendly and gave exceptional service."
• "Assistant who took our order was very polite and helpful."
• "The staff at Drakehouse Mill deserve special mention for their friendly and attentive service."
• "Lovely service from Alexander today! Cannot fault his service."
• "We were served by Tracey who was very polite and professional."

Cons:

• "The service is poor, the elderly woman behind the bar isn't very helpful and seems like she doesn't want to be there."
• "I waited about 8 minutes without being acknowledged."
• "Tried to sort out with the manager today he was rude and had a bad attitude with me."
• "Member off staff was rude."
• "Sadly the lady on the bar wasn't particularly friendly, and when I asked a couple of questions about the menu she wasn't very knowledgeable at all."
• "Service at the bar was shocking the attitude of bar man was awful."
• "Place was empty no one behind the bar waited 10 mins to order a drink."

Food Quality

Pros:

• "The food was good and enough to fill a hungry trucker!"
• "The food is excellent I have steak every visit and it is always amazingly cooked each time."
• "Had a wonderful time called with my parents the food was beautiful and so where the cocktails."
• "Tried this out and have been back numerous times as the food has always been good, arrived in good quick time and hot."
• "Had the 2 for 1 burger Friday special which was very tasty, the burger had a good amount of salad on and was cooked perfectly."
• "The food is consistently well-prepared, with quality ingredients and appealing presentation."
• "Fantastic value for money meals."

Cons:

• "Ordered a big mixed grill ...chicken was still pink inside."
• "The 2 chicken meals were burnt like they’d been cremated."
• "Very disappointed nearly £40 spent had better food from smaller unbranded pubs.... reheated food not fresh."
• "The food was terrible but we didn't complain as we were still having a good time."
• "My chips were Luke warm when they came."
• "Chicken was pink inside, I sent it back and they fetched another also not cooked."
• "Ordered fish and chips, unfortunately the batter was so hard it was hard to cut into, the fish was very dry and practically non-existent."