Winning Post - Pub & Grill Reviews Summary

Service

Pros:

• "The service was excellent can not fault the young lady that served us."
• "Stayed at the Premier Inn next door for a couple of nights and the service was second to none!"
• "The waiter on duty came by multiple times to check things were OK/drinks were topped up."
• "Very good service from waiting staff they couldn't have been more helpful and were cheery people."
• "Staff are always very friendly and helpful."
• "The staff dealt brilliantly with the huge order, were really accommodating and the service was excellent."
• "Staff were very friendly, helpful and polite."

Cons:

• "Staff running around like headless chickens, stressed out to the max 'because the rugby is on', service dreadful."
• "So slow with the drinks and forgetting things."
• "Service was ridiculously slow and too many mistakes."
• "The service was appalling and I don't recommend anyone visiting if you are after food."
• "Service wise it declined as the night went on."
• "Service was awful. Not once were we asked if we wanted another drink, was the food ok."
• "Found the service to be so poor."

Food Quality

Pros:

• "All four of us chose something different and thoroughly enjoyed everything we had."
• "The meat is always tender and delicious."
• "Food was good, hot and the service was great."
• "Fantastic carvery on a Sunday."
• "The food is very very good!"
• "Even the simple onion rings and chicken was so aromatic and well cooked."
• "The food was served nicely, and was tasty and hot."

Cons:

• "Food was okay, some parts of the meal was cold."
• "The mixed grill was average/below average, the Southern Fried Chicken Burger was average."
• "Lukewarm food, some stuff that has obviously been sat under a hot lamp for a while."
• "I had a mixed grill chicken was dry pork chop was dry and hard as was the sausage."
• "The three cheeses was actually a pre made sauce which was not nice and incredibly difficult to eat due to the mess it caused."
• "Lasagne burnt. Replacement lasagne still overcooked and poor quality, virtually inedible so left most of it."
• "The food wasn't particularly good either."

Atmosphere

Pros:

• "Great feel, and decor."
• "The atmosphere was good and there was no pressure to vacate."
• "Nice relaxed environment."
• "Beer is nice and cold, music playing in background, the whole place feels nice and open, kids can relax and be themselves."
• "Love the place."
• "Nice relaxed atmosphere."
• "Lovely atmosphere."

Cons:

• "The superior colleague created an uptight, slightly neurotic atmosphere."
• "Unfriendly and unwelcoming atmosphere. Miserable staff front of house and scruffy, if not unkempt looking staff in kitchen."
• "The venue itself is very dated and needs a complete refurbishment, not just a coat of paint!"
• "Very outdated decor with at least one very rude member of staff, an elderly lady!"
• "Inside is dull the staff are dull as is the menu."
• "Stupid kids running around."
• "The bouncers on the door are extremely hostile and are looking for a physical fight."

Value

Pros:

• "The meal portions were big and definitely good value for money."
• "Always amazing food we used to be regulars when we lived in London."
• "Reasonable price for what it was."
• "Surprised how reasonable it was."
• "Drinks were always out quick and the food was good value for money."
• "Food was spot on with not one issue at all and surprised how reasonable it was."
• "The food was good value for money."

Cons:

• "Prices have gone up. Not good value either."
• "The match day menu was underwhelming with average quality food and high pricing."
• "We wasn't given a drinks menu as it was rugby day and the prices were inflated."
• "Prices have increased a lot since lockdown and the portions are TINY."
• "Cheaper than some local places, but you pay for what you get."
• "It was also very expensive for the quality.. not a good dinner."
• "Left feeling very ripped off."

Management

Pros:

• "Beth is an amazing landlady who clearly cares about her staff, trains and empowers them."
• "Jackie and her team were truly amazing from the day we made the booking nothing was too much trouble, so kind."
• "The manager Jackie and her team made everything perfect for our day....food was fantastic ...venue very clean...a big thank you to Adam, Steve, Nicole and chef...you really went above and beyond to make day so memorable."
• "Really fantastic staff went way beyond excellent service."
• "The staff are friendly and competent and the food is good."
• "Despite being short on staff the food was on time and very good and any requests were very quickly dealt with."
• "Beth and Kerry really made us feel very welcome, nothing was too much trouble, food was delicious, have visited before service always excellent will recommend to friends."

Cons:

• "Not many smiles, seems staff don't wish to be there, which usually points to bad management."
• "The female member of staff has a distinct attitude and needs to learn customer service skills."
• "New management team worse than previous one, will not be using again."
• "No control and no clear leadership."
• "Very badly managed. We were there for a wake, the management allowed it to be hugely understaffed."
• "Their Staff is trying to be really nice, but their manager is mad and Very strict... They should change the manager."
• "Tired, needs complete refurb, including the staff, who look as though they were recruited from the local salvation army centre for rough sleepers."