Lodge Reviews Summary

Service

Pros:

• "Staff was friendly and catered for our needs."
• "The staff were all brilliant and working really hard."
• "The staff were so friendly and showed us the children area that has been done for children to watch a film and play board games."
• "Emily served us all night and she was amazing. Cassi was also amazing."
• "The staff were all very friendly too, our waiter was lovely (I think his name was Charlie) and willing to chat away."
• "Hayley who served us was so friendly and helpful."
• "The staff are amazing especially cassi who is very friendly and welcoming."

Cons:

• "This is my local great friends good atmosphere pity the staff are not very efficient."
• "Just one manager that gave terrible service on St Patrick's day."
• "Service was bad young adults who just don't really care as long as they get paid."
• "The service was slow... the food came out, it was warm at best and the meat was dry."
• "The service was terrible.. no tables cleared and just point blank rude and under staffed."
• "Far too busy had to literally grab hold of staff to get any attention."
• "One particular staff not friendly at all, poor attitude."

Food Quality

Pros:

• "Steak was beautiful and cooked to perfection."
• "Our meals was perfect I had the chicken tikka hubby had a steak which was cooked to his liking."
• "Food 100% Quality, Taste."
• "The food is amazing for the price."
• "We had a delicious steak exceptionally cooked to our liking."
• "The food came out quick ...hot and smelled great, it looked and tasted amazing."
• "Food was tasty and hot."

Cons:

• "Although we got a 2 meals for £10.99 deal, I was still pretty disappointed."
• "Poor food poor service. Food dried out and cold chips."
• "The worst was my daughters fish which was covered in pepper."
• "Sorry to have to say this as we have eaten here on a number of occasions over many Christmas,s, but this year Christmas Day Dinner was inedible."
• "Mushrooms tasted undercooked and had tiny portions on our sharer starter because there were no wings."
• "The 'chips' have never seen a potato, just a chemical product."
• "The mixed grill was over cooked possibly due to the fact a rare steak had been kept on a sizzle plate."

Atmosphere

Pros:

• "Love visiting the Lodge with the family for a bite to eat or just a drink."
• "Came for my daughter's birthday and had a lovely time."
• "Lovely atmosphere and pleasant staff."
• "Really good environment clean and airy."
• "The atmosphere was great food was great lovely nice staff and prices were good."
• "Nice environment/ atmosphere, friendly staff, kid area and adult so family friendly and have peace."
• "Great atmosphere, very trendy pub."

Cons:

• "Absolutely disgusting we were asked to leave so the foot ball crowd could have our table."
• "After spending £80 on food and drink we were asked to leave before we had finished eating."
• "Well what can I say!! The lodge has gone down, the walls are dirty with old food on them, the chairs are dirty."
• "The Flaming Grill as it is now called looked a little dingy when we first went in."
• "Table was very sticky, very noisy location, menus were very badly laid out and also sticky."
• "However, it is letting itself down with a baby and toddler like facility, screaming kids and nothing said."
• "But when we had a meal there Saturday night (in the eating area) it was very very noisy, there seemed to be a lot of rowdy customers."

Value

Pros:

• "Decent steak, reasonably priced on a Monday and Tuesday, although the beer was expensive."
• "Decent food for a good price deals on all week."
• "The large sharing meals are great value for money."
• "We had 2 gammon steak meals and a bottle of wine with change from £10 only 1p."
• "Very nice and cheap food restaurant/pub. Always happy staff and good atmosphere here!"
• "Great value for money."
• "Main menu great value."

Cons:

• "Deals within the week... no deals on weekend... weird try not to go here on the weekends?"
• "Gone down hill feels like nothing like when it first reopened all the table extras have gone and the mac cheese looked like it had been microwaved 3 times."
• "It was nice place to eat out, slight bit pricey compare to other restaurants."
• "Not the best since it's changed to American style grill pub."
• "Was ignored at the bar for about 5 mins even with staff right in front of us."
• "The pie I couldn't cut into it was too hard looked likes it had been heated up too many times."
• "The food came served on bits of wood portions were small and wasn't enjoyable."

Cleanliness

Pros:

• "Room nice warm and clean."
• "The place has a nice layout and very clean loos."
• "Immaculately clean."
• "Lovely staff and very clean good value for money."
• "Food was tasty and hot, the staff and service was swift and friendly."
• "Excellent Covid measures in place, social distancing throughout and hand sanitizer at the entrance."
• "Tables and chairs sanitized between customers."

Cons:

• "Dirty dishes on tables so nowhere to sit."
• "Toilets also a disgrace, no paper, pink mould that's dangerous growing on pipes and surrounding areas..."
• "The walls are dirty with old food on them, the chairs are dirty."
• "One of the worst experiences 30 min wait to order drinks 1hour and 15 mins wait for food to come."
• "The lady eating it got to the bottom of the bowl and looked at it in disgust and was matched with a longer black eyebrow hair."
• "However, it is letting itself down with a baby and toddler like facility, screaming kids and nothing said."
• "But when we had a meal there Saturday night (in the eating area) it was very very noisy, there seemed to be a lot of rowdy customers."