Five Guys Sheffield Valley Reviews Summary

Service

Pros:

• "Staff went above and beyond, very helpful, cheery team."
• "What made this place stand out for me were the staff. Friendly, professional and most importantly refilled the mayonnaise."
• "Service was great and the general ambience of the restaurant was warm and welcoming."
• "Always top tier service & the staff are brilliant."
• "exceptionally brilliant customer service by the staff"
• "The staff were lovely and helpful and the place itself was clean."
• "The staff at this location were so wonderful!! From the minute we walked in they were cheerful, attentive, cracking jokes, being kind and so happy to sort anything you needed."

Cons:

• "Problems all seemed to stem from majority of staff taking zero pride in the job."
• "we received no quality service from staff"
• "Despite there being no other customers waiting, the staff member at the till appeared inconvenienced which made us feel uncomfortable."
• "The staff seemed dull, no smiles or engagement."
• "Sadly no-one was cleaning the tables (they were messy from however many people before) with uncollected/unremoved discarded packaging everywhere."
• "After waiting outside 10 minutes after our allotted time my partner went into the restaurant to see if our order was ready. She was told by staff that she would 'just have to wait as they had hundreds of orders'."
• "We were the only ones in the restaurant at the time and are both disabled yet when our food was ready they shouted for us to come and collect it rather than a nice gesture of bringing it to our table."

Food Quality

Pros:

• "Nice diner type fast food."
• "Best burger I have had Barr none."
• "Great tasting fresh food for a good price."
• "Awesome burgers with whatever topping you like."
• "The fries are fresh, the meat is fresh, and it tastes like proper beef."
• "Great flavorful Pattie’s and french fries, just like in the States."
• "The food was amazing especially the double cheese burger topped with mushrooms and bbq sauce."

Cons:

• "The burger presentation was terrible, looked like someone put the burger together and served it with a slingshot."
• "The chips this time were burnt and dry and the burger was not as good as normal."
• "Burnt chips and rubbery burger."
• "The patties was thick and hardly pressed, the cheese was not melted at all and hanging off the burger and the bun was cold and hard."
• "Bacon a bit overcooked."
• "Fries were way way too salty would be better if you could put your own on."
• "It was honestly the saddest and worst thing I have eaten in my life!!!!"

Price

Pros:

• "for two people, sharing a regular fries and unlimited refill drink saves a few £."
• "Using the government's Eat Out To Help Out scheme we saved 50% on our order."
• "Drinks all refills so drink as much as you want."
• "Would highly recommend to people always worth the extra money and the milkshakes are the best the peanut butter one = heavenly and it's definitely filling always great."

Cons:

• "More expensive than you'd expect to pay for a burger."
• "the prices they charge which always seem to be rising."
• "Prices are a little on the high side, making a burger, fries and milkshake over £18 which for me personally makes the meal not worth it."
• "very very pricey would i go again no purely the price"
• "For 45 quid that's a little steep your approaching dining out prices if I were enjoying it in a different setting where I could relax and have a chat it would seen a little more value but with music blaring out and an eat and go feel it's probably not really worth the money."
• "£8. 95 per burger is far too much and 5.95 for large fries wow just cost me 52 pounds for burgers for a family of four."
• "For 2 burgers, 2 soft drinks and a fries you share, nearly £28!!!"

Ambience

Pros:

• "Well presented restaurant, you're served with enthusiasm and friendliness."
• "Place was clean, toilets were clean."
• "Loads of space to park, always top tier service & the staff are brilliant."
• "Atmosphere is awesome love the rock and roll theme."
• "On parking there is plenty of free parking in the area and disabled access is great."

Cons:

• "The fast service, slightly over-average tasting food and good customer service is unfortunately dwarfed by the sterile, clinical and hospital waiting room atmosphere."
• "Also poor acoustics ( too much noise) at Cineworld Sheffield restaurant."
• "It is, in my opinion, a 'copy of a copy' of a 1955-1963 diner."
• "The place was really mucky inside the tables where covered in the days residue of burgers and the customers which occupy, stray fries all over the floors."
• "Venue was large but really echoey, you couldn't hear the burger flipper shout the order number."
• "It was also very cold inside the restaurant, it just didn't feel welcoming."
• "Environment is confusing with the red, being plastered everywhere."