Gourmet Burger Kitchen (GBK) Reviews Summary

Food Quality

Pros:

• "Food is amazing, mid range pricing."
• "Fantastic gluten free menu for my Mrs and all our food was excellent."
• "Best burger I have ever had."
• "The halal chicken burger (for which they showed halal certification) was really tasty."
• "The choice of burgers and quality of beer is amazing 🤩"
• "The Rocket Man (Double) was the best tasting burger I have ever had!"
• "The food was amazing and the double Belgium chocolate shake exceeded expectations!"

Cons:

• "GBK used to be my favourite restaurant. Now there are no skinny fries, no chocolate chips in their chocolate milkshake and no hei hei salt."
• "The portions are very very veryyyyy small and the sauce they put in is too little!"
• "The burger, while tasty enough smacked of a severe cost cutting exercise."
• "Imagine the driest, low quality chicken breast you can sprinkled with a quite tasteless and tiny amount of sauce."
• "The taste of the beef patty was very bland, and not very succulent."
• "Burnt hamburger... even though I ordered medium well done."
• "The chicken burger wasn't as good."

Service

Pros:

• "Staff is attentive and kind."
• "Good service, friendly staff and didn't have to wait long for food even though it was a busy Saturday evening."
• "Czarek, our waiter, truly went above and beyond to ensure our satisfaction."
• "The serving staff were helpful and friendly."
• "Vivek was really nice and his recommendations for rocket man is really worth it!"
• "His attentiveness and friendly demeanor added a personal touch to our meal."
• "Great customer service and attentive."

Cons:

• "While the table service was polite, the till staff were surley, bordering on rude."
• "We showed up 5 minutes early and we told to come back at 12pm when I booking was even though they have bin open since 1130am.. there was no one in the restaurant."
• "Staff were very rude and unwelcoming when they saw we had child and a buggy they treated us as a huge inconvenience."
• "Very disappointing experience. Staff member behind the till was surly."
• "Terrible service. Went there with friends, rude waiters who messed up the order and did not apologize."
• "The staff had to be reminded multiple times about drinks and condiments, and generally seemed occupied doing other things."
• "The let down here was the guy serving us who was miserable and quite short and rude."

Atmosphere

Pros:

• "The insides seem to always be nicely decorated if you like modern style decor, which I do."
• "Nice atmosphere, feels like a proper dinner."
• "I also loved the ambience of the restaurant."
• "The ambience was lovely, if a bit quiet thanks to COVID-19 restrictions."
• "Cozy and authentic atmosphere."
• "Nice atmosphere and Debora was super friendly and helpful with us, I hardly recommend this place!"
• "The restaurant itself was clean and had a great atmosphere."

Cons:

• "The lampshades were cracked and dirty."
• "The restaurant is slightly crammed in and not very spacious so you do have to breath in when going to the toilet or to the counter."
• "Tables are closely packed so probably not suitable for prams and young families."
• "The toilets were filthy with overflowing bins being the least of the problems."
• "Facilities are okay and could do with a bit of a clean."
• "There are only two toilets though, which meant there was often a queue for the facilities."
• "Sometimes I wonder if it's always 'just me', but my GBK experience in Oxford was wholly unsatisfying."

Pricing

Pros:

• "Good burgers for a good price."
• "They frequently offer discounts via vouchers."
• "25% discount with a student card and their app."
• "Food portions are large and tasted nice."
• "Decent burger with an okay price for student."
• "Nice to be offered a jug of iced water on arrival."
• "You definitely get the quality delivered so if you have the means then worth the money for sure."

Cons:

• "Baconnaise is the last and only reason to come to a GBK but its way overpriced for a very average meal."
• "Grocely over priced coke with a pitifully glass with 2 ice cubes."
• "The price is decent for a place that does good burgers so it’s definitely not on the cheapest side."
• "Overpriced considering the quality."
• "Too expensive. £16.20 for a burger and a beer!"
• "A starter, burger and chips and milkshake came to just shy of £30 for one so it is fairly on the expensive side."
• "A bit too expensive for what you get."