Address: 85 Old Shoreham Rd, Brighton and Hove, Hove BN3 7BE, United Kingdom
Phone: +441273777799
Rating: 4.4
based on 137 reviews.
Customer Service
Pros:
"Dealt with each with excellent customer service."
"Excellent communication on front desk."
"I was greeted by Gary, who could see I was in distress and sat me down and talked me though what I wanted."
"Will definitely use for next service and MOT."
"Communication with the front desk was also excellent."
"Received great service from Steve at the Hove KW today, as a pop in for some help with a brake light, I was seen to immediately & politely, they couldn’t have been more helpful."
"Very courteous, friendly and professional."
Cons:
"Given 1 star as you can't give zero, Awful service, made an appointment, checked three times, as had to take time out to visit, turned up and was told no appointment under my name and too busy/short staffed."
"Customer service not included! Quoted me for most expensive tyres and seemed irritated when I asked if there were alternatives."
"Patronizing and rude - was very surprised and disappointed to find the staff were beyond rude."
"Avoid this place... I feel that I have been duped and robbed by this place."
"Please don't get your car Mots done here. Since having mine done I've found out they are well known for failing cars to cash in."
"Rude staff. Service descriptions are just written to take your money."
"Horrible disgraceful place, stay away if you can. They will cheat you and will not do their job properly."
Quality of Work
Pros:
"Fortunately we can find time slot from this shop to replace my flat tyre urgently in this morning. They take only 20 minutes to complete the job and at a reasonable price."
"The car was taken straight away to fit the two tyres. The car was back and ready to go in no time."
"This time they did a full service an MOT, found a fault in the exhaust and repaired it swiftly with a very transparent quotation."
"Good service and excellent value, I was able to get a same day appointment and the car was in and out as quickly as normal, good social distancing in place with friendly staff that were very helpful - Thank you!"
"They quickly fixed the problem and absorbed the cost."
"MOT carried out speedily (a little over an hour) and efficiently."
"Prompt and friendly welcome - boot of my car was full of rubbish (I was on my way to the tip but the mechanic (?) made light of it. Very swift service less than an hour when told it could be two) and great value for money, £30 for puncture repair rather than £200 for new tyre."
Cons:
"The last was their regassing of my air con; they failed to pressure test the system and the gas escaped almost immediately into the atmosphere - an environmental hazard."
"They don't do all checks on Full service."
"£217 for a full service - basically filled my oil up."
"It took a while to get them to breakdown the individual cost for the wipers/install and came in at an additional £50!"
"DO NOT USE THIS COMPANY. Advised that I had various defects on my car which failed its mot. Upon asking to see these defects only one was actually legitimate."
"A word of advice: don’t get your repairs done here, They failed my MOT & tried to charge me over £700 for minor repairs."
"Car had a full service and MOT ...No problems reported, car passed ......However Exhaust fell apart driving home."
Price and Value
Pros:
"I paid for a set of four tyres online - very competitive."
"The price was cheaper than anywhere else."
"Service was prompt and costs much lower than local dealership which is always a bonus."
"Great service. Really fast and very helpful despite having staff away sick."
"Very happy with my visit, finally decided to make a google account just to give these hard working kwikfitters a honest review."
"They always treat me with courtesy and respect and offer advice and service above and beyond the call of duty."
"Service was fast and friendly despite the sole two staff members not even being regulars at the Hove branch."
Cons:
"I will certainly never return as I don't trust them with my safety."
"Avoid at all cost! Repaired puncture which lasted 1 hour."
"I am charged £288 to pass the MOT."
"They did the work I wanted - I needed four new tyres, but I was shocked when I got home and found I had been charged £6 for putting nitrogen in my tyres instead of plain old air."
"Advice to Kwik-Fit - Stop with these sharp practices and lax evaluations to try to upsell to replacement tyres."
"These people are con merchants do not use Kwik Fit go to another garage do not under any circumstances use Kwik Fit they are con people."
"Horrible disgraceful place, stay away if you can. They will cheat you and will not do their job properly."
Professionalism and Honesty
Pros:
"Really helpful and honest, unlike the Brighton Lewes Road branch which I would avoid at all costs."
"I hope he sticks around! Highly to be recommended."
"I recommend this place without hesitation."
"Very impressed and will be back if I have any other tyre issues and can't get into my usual place!"
"Brilliant service, would definitely go back and recommend."