The Stanley Arms Reviews Summary

Service & Staff

Pros:

• "Service was good and the atmosphere and decor were nice too."
• "First time I've been since the refurbishment and its lovely. Good atmosphere lovely staff and very polite."
• "Only went there for the first time yesterday, decided to go back again today because the food and staff excellent, think this is going to be our regular from now on."
• "Very attentive, polite staff who got us an outside table as requested."
• "The staff who were on were all polite and we got served quickly."
• "Great service, looked after so well by people with good senses of humour."
• "The staff were great, friendly and efficient."

Cons:

• "Won't bother going again. Such a shame for what used to be a lovely pub."
• "The lady who appeared to be a manager attempting to argue with us and embarrass us in front of all the customer."
• "Managers nowhere to be seen, leaving junior staff to deal with customers 3 days before Christmas."
• "The waitress who served me and my family members was surly."
• "The service was absolutely appalling. We had to wait 35 minutes after getting our drinks for us to be asked what we would like to eat."
• "Seems like a great place but enquired about a copy of menu for a family birthday meal and wouldn't give one and really felt they were altogether negative."
• "Drinks order was taken but never brought over."

Food Quality

Pros:

• "Food was good, but plates where dirty had dust on edges, salad wasn't washed had green flies all over."
• "Everything was cooked to perfection, from melt in the mouth gammon to the Angus burger and the awesome steak pie."
• "Even though they were extremely busy at lunch time they still managed to fit us in. OMG the food was to die for and such good value."
• "Fantastic friendly country pub with a roaring fire and spectacular food."
• "Food was beautiful, whoever the chef is, our compliments to you and your team."
• "The food was delicious and the staff couldn't be more helpful."
• "Food was gorgeous, home cooked, well presented and most important fresh."

Cons:

• "The food was ok at best with some of the meals arriving cold."
• "Food mediocre at best despite prices being hiked (garlic mushrooms mushy and steak in pie was dry and hard)."
• "Had a roast dinner and it was lovely apart from the parsnips were really hard, couldn't eat them."
• "Whilst my Gourmet Burger looked impressive it was a very greasy meal."
• "Batter on the battered cod was soggy and peas cold."
• "The lamb steak tasted like stingy stew the vegetables seemed to have been just dipped in hot water not cooked at all."
• "Food was luke warm at best."

Ambiance & Facilities

Pros:

• "So good we are getting married this year and having our reception there."
• "Plenty of free parking and also a large well equipped outdoor area."
• "Very nice pub for a meal and a chill with the family bar staff very pleasant did not wait long for the meals ordered."
• "Lovely friendly pub, food is exceptional, very polite and courteous staff, it was our 1st visit, it definitely won't be our last!"
• "The pub itself is nicely presented inside and out and was nice and clean with a big car park."
• "Very nice place indeed, clean and cozy indoors, with nice outdoor heated seating area highly recommend."
• "Lovely pub/restaurant in a lovely location."

Cons:

• "Called in on a Sunday afternoon about two o'clock in February, should have booked! Place was full in the dining room and the conservatory. Had to eat in the bar area, not the best place."
• "I was also amazed that there were no disabled parking spaces in the car park and no accessible entrance."
• "Missing being at this pub in the week with nice atmosphere and people, total shame about reduced/limited evening hours."
• "Nice to sit out and look at the fields why you catch up over a drink with friends."
• "Hard working staff, seeing to customer needs, back and forth into kitchen, cleaning and resetting tables."
• "Great place to sit out on the Decking and watch the sun go down over the fields while enjoying good food and a good drink."
• "A lovely place, a car is needed as it's a bit off the beaten track, but a nice walk if you want to build up an appetite."