William H Brown Estate Agents Huddersfield Reviews Summary

Customer Service

Pros:

• "Anne answered every question very quickly which made everything stress free."
• "All of the staff were lovely and helpful."
• "Every member of staff that I interacted with was friendly and helpful, with Rose proving to be especially kind."
• "Tom was Very friendly, informative and professional from the start and answered all of our questions."
• "Fantastic service from start to finish!"
• "The team have been constantly in contact with me keeping me up to date on feedback from buyers and giving me appropriate advice to ensure a smooth process."
• "I actually have a good time chatting with them on the phone!"

Cons:

• "Shocking service and they don’t even deserve 1 star! Took deposit for a flat and then when the deposit is requested back they ignore all communication and don’t comply with the legal requirements of handing back within 10 working days of tenancy ending."
• "I have never received such poor customer service from a company who is quite happy to take your money in seconds."
• "As an estate agent myself, the communication and customer service from this company is the worst I’ve seen."
• "We had a long application process due to needing a guarantor which was fine, but at each obstacle we faced throughout the application process, we couldn’t get hold of anyone from William H Brown."
• "Had a poor experience with this branch, the staff were polite, however they constantly hounded us."
• "Badly run place bad management if your looking good Services please go somewhere else going there is waste of time and Money don't recommend."
• "The most unorganised service I have ever used and would not recommend to anyone."

Professionalism

Pros:

• "Purchased my first house using William h brown. The process was quick and everything was simply explained."
• "The whole process was a difficult ride but made so much easier by WH Brown and their in-house system."
• "Fantastic experience with William H Brown in the purchase of our new home - from our first meetings with Emily to discuss the mortgage, all the way through to collecting the keys!"
• "Our valuation appointment with Tom and his manager from the Huddersfield branch was really professional & engaging."
• "Staff are professional, enthusiastic and ooze confidence."
• "Recently finished the purchase of a property. Charlotte B dealt with it all and was excellent throughout."
• "The professionalism and efficient speed to market was outstanding."

Cons:

• "One of the worst unprofessional estate agents ever.. AVOID!!!! AVOID!!! AVOID!!!"
• "Not impressed. Rented a property via WHBrown...WHBrown are in Partnership with Sparks Energy and Sparks Energy are set up for all new tenants...despite knowing they are in administration???"
• "I was also disappointed that we had to do the home viewings ourselves, being a first time seller I was confused what exactly we were paying 2K for."
• "Pushed lots of lies to get us to rent, then I had to push them for them and it took 6 months for things to get started."
• "Don’t trust the valuation if you’re buying."
• "Truly awful experience."
• "I Asked to speak to the manager and the staff call him or her a 'it' you get the answer 'its' not available. How rude and sad for the manager."

Communication

Pros:

• "We had a few issues with the marketing brochure but they were rectified straight away by Joanne."
• "We are currently in the process of selling our house with William H Brown and are very happy with the service so far."
• "Worked closely with lettings here for well over a year now. Sophie has been great in instructing and coordinating instructions for gas safety certificates."
• "Great service from Amy who helped me view and rent a property during Covid-19 times!"
• "William H Brown Huddersfield office sold my house for me really quickly."
• "Anne Luby has been fantastic in supporting me with my mortgage application."
• "Louie answered the call. He is very professional and friendly and rapidly booked an appointment for me."

Cons:

• "Made an appointment to see a flat. Nobody showed up for the appointment and when I called them they told me to wait and they promised me to call back. And then no call."
• "I have sent them numerous emails and called them three times about issues with our property or the issues we had with our application, and to be able to speak to them we had to physically go into the office every week."
• "We’ve been so patient for the last three months, and they still choose to ignore us."
• "The only time they contacted us, and promptly, was to take payment for the holding deposit, the deposit and the rent payment."
• "Viewed a property 4 weeks ago. Asked them some questions. 3 phone calls and two messages later still waiting for a reply. No one answers the phone!!"
• "Very, very poor customer service. Tried to arrange a viewing for a property almost a month ago, I'm still waiting for them to get back to me despite several calls and emails."
• "After submitting an asking price offer, heard nothing back at all! Constantly chasing them (Huddersfield Branch) and they either don't answer the phone or fail to return messages left."

Reliability

Pros:

• "Have let my 1 bedroom house through William H Brown for 4 years and they have been brilliant throughout."
• "All of the team were great and did everything they could to answer questions when needed."
• "It is a pleasure for me to write this review for the incredible William H Brown team in Huddersfield, and in particular about Charlotte, Louie, Tom and their manager Shona."
• "I find William H Brown to be very professional in their services and in their interaction with potential property buyers."
• "Impressive brochure, floor plan, video and website!"
• "We have just survived a 22 wk experience wait and through this period your agent Liz was the one who in our opinion kept us sane and positive throughout."
• "The William H Brown Huddersfield branch are a brilliant team; professional, courteous, polite, respectful and incredibly knowledgeable."