Address: Tavistock Rd, Plymouth, PL6 5DA, United Kingdom
Phone: +441752777704
Rating: 4.5
based on 144 reviews.
Customer Service
Pros:
"The young lady on the desk was impressive, she was very professional and also knowledgeable when dealing with a steady stream of customers."
"You have an Excellent Manager at this site. Courteous, enthusiastic, no problem, and gets the job done for you."
"The manager was extremely helpful and reassuring and said we could come in there and then and they would check it out for us."
"Many many thanks to Rob at Kwik Fit Tavistock Road, Plymouth for the brilliant customer service today."
"I always receive amazing customer service when visiting kwik-fit."
"Staff member happily came out and loosened it for me and didn't make me feel daft."
"The staff there were very helpful and polite they managed to get my car in straight away and sorted within 15 minutes."
Cons:
"Nothing Kwik about them. Initial contact on reception was poor, bit of attitude and would benefit from a customer service course."
"Very unprofessional and lack of communication and attitude."
"He made me feel that I was completely unwelcome."
"He simply asked for my name robotically, then was silent."
"The clerk on duty at the front desk very coldly told me that they could not help me."
"They will happily let you sit for hours without any communication."
"Have just encountered the most rude, arrogant and unfriendly individual ever!!"
Efficiency
Pros:
"Within 5 mins the car was up on the ramps and the problem was being resolved."
"Despite being short handed, I was in at my allocated appointment time and fixed and away in no time at all."
"Being a fleet customer I thought I would be waiting ages for two tyres to be changed but was waiting no more than half an hour."
"Fitted the tyre I needed promptly, at an excellent price with no fuss."
"Puncture repaired within the hour."
"Drove over a bolt that punctured my tyre about half a mile from Kwik Fit. Drove straight in, tyre was repaired and I was on my way in less than 30 minutes!"
"I was in and out within an hour and didn't even make an appointment."
Cons:
"Sorry but I don't want to go to the Plymouth branch again. There was a problem with my wheel nuts but it was half an hour before they told me."
"Visited on Wednesday, they didn't have enough tyres for our car. Was told to come back on Friday."
"Came back on Sunday and have been told there are only two people in and I can't be given a time estimate so should leave the car with them all day."
"Went in to have 2 slow leaks looked at, I was asked to wait 30 mins before they could be looked at. An hour later they eventually got to me."
"terrible....avoid at all costs....we only needed a simple tyre change and it took 1 hr 45 minutes."
"Took 5 hours before our tire was changed even though they did not appear to be particularly busy."
"Also waited 8.5 hours for an MOT and service to be completed."
Pricing and Honesty
Pros:
"Well they could have easily made a sale but when they inspected the wheel it just needed a puncture repair."
"Clive price matched four sets of brace discs and pads for me which was appreciated."
"Fixed a screw in my tyre, didn't try to sell me a new one."
"The defective tyre was checked and I was told a new one wasn't needed."
"Kwik Fit rang me and advised that there was sufficient tread and that it would be pointless renewing."
"Thank you for being so honest. Highly recommended."
"I prepaid and took my car for two new tyres. Kwik Fit rang me and advised that there was sufficient tread and that it would be pointless renewing."
Cons:
"Had MOT carried out recently and I have no complaints with the staff and their professionalism however higher management within your company need to have a good look at your pricing system as I was quoted £49.50 for a pair of window wipers."
"When I got home I can't believe £145.50 for a new tyre & he didn't put a new valve in."
"£150 to change the switch for the headlights, on a car I bought 10 days prior for £750. Terrible service."
"Did think the charge of £59.95 for a five minute wheel alignment was excessive."
"Took my daughter tyre to be repaired from a puncture said they to replace the tyre as it didn't have much tread on it they wanted £160 to replace."
"A very pricey place, perhaps paying for the brand."
"I take my car to a smaller, non-branded garage on Mutley Plain, who took a 10 minute look at my car before telling me that the repairs altogether would cost £150-£200, and that Kwik-Fit had outright lied about the price of the repairs needed."
Facility and Cleanliness
Pros:
"Clean, workshop and waiting area was nice to see!"
"The guys were polite and careful and even cleaned my wheels when finished."
Cons:
"Toilets need a good clean and floor in the reception needs cleaning."
"More care should be taken when parking customer's car as I found big wet and greasy mark on the inside of the car's door."
"They left the alloys filthy, the locking wheel nut on the floor instead of its place and the place where it was absolutely untidy."