CREATE Fertility Reviews Summary

Staff and Service Quality

Pros:

• "The reception staff were very kind respectful and accommodating whilst the medical team were very informative and professional throughout the process."
• "I'm thrilled to share our incredible journey with Create Fertility Birmingham... the exceptional care provided by the midwives and doctors at Create Fertility truly stood out."
• "Create were very informative of the process and we was supported throughout."
• "We are happy with the team in Birmingham, however there are improvements to be made among the rest of the services."
• "Dr Datta and his team at Birmingham were amazing from the very start of our journey."
• "Create Fertility was incredible and went above and beyond for me. The staff were amazing and made me feel so welcome and relaxed every time I went."
• "All the staff at Create were professional and thoughtful. They made what is a difficult experience, a little easier to manage."
• "Our dr has been so patient and helpful throughout. Staff providing treatment have also been great."

Cons:

• "The reason I have given 4 stars is because of the call centre. Most of the operators make promises that they will call back and never do."
• "Nurses do not call you back when they say they will, the laboratory misses tests, they charge you twice for things."
• "We had some tense moments with Dr. Datta but after speaking with the head nurse about our concerns she helped us."
• "I felt that it was all a bit impersonal along the way. I never saw the same member of staff twice."
• "The poor review comes from the sheer lack of communication, compassion and contradictory information from different members of the clinic."
• "The whole team was exceptionally helpful, with the doctors, nurses and embryologists all contributing to a wonderfully calm atmosphere."
• "Awful, awful experience with them. Beware. It's been over a year since I went there and it's only now I feel ok to write about it."
• "Staff at this place are Unprofessional and rude, we had to complain many times along the way regarding staff attitude, rude inappropriate remarks, long waiting times, along with other issues."

Success Rates and Outcomes

Pros:

• "Second time trying was successful and we now have a beautiful baby girl who’s now 3 months old, healthy and adorable!"
• "This journey blessed us with two viable embryos, one of which brought our cherished daughter into the world."
• "Me and my partner had an amazing experience with create... We now have a beautiful baby boy and we couldn’t have done it without the create team."
• "We had one cycle cancelled as I wasn’t responding perfectly, I respected them for this as they could’ve just continued... We then had the cycle which gave us the beautiful 12 week old baby girl I have here in my arms."
• "We cannot thank Create Fertility Birmingham enough. After years of trying, we finally have our perfectly gorgeous baby boy."
• "After years of infertility, we finally have our precious baby."
• "We have been blessed with a beautiful baby boy after 9 years of infertility."
• "We are now parents to a beautiful baby boy and we thank CREATE for their service."

Cons:

• "Unfortunately I ended up suffering from OHSS but Dr Datta, Heather Loftus & Sam Sweetman were absolutely amazing with taking care of me."
• "I have had retrievals in the past in USA and fertilization has never been an issue because my dominant follicle always produces an egg that would fertilize and at least reach day 3 before stopping to grow."
• "My treatment didn't work this time (only my first go), but fingers 🤞 for the future."
• "The poor review comes from...the sheer lack of communication, compassion and contradictory information from different members of the clinic."
• "Our first treatment cycle was successful and although I know that we are especially lucky that this was the case, I am forever grateful for the fantastic team at abc harley St and Create Birmingham for helping us to bring home our precious little girl."
• "I would like to start off by saying I haven't rated create so poorly due to the fact our first round of IVF was unsuccessful, I am very much aware that this is the case for many couples."
• "During egg collection my partner was told she may have ovulated early and this is the reason for the lack of eggs we received, we later realised this should happen in less than 1% of ivf procedures."
• "We were given NO reason for our failed treatment, literally after spending £7000 we got told there was no reason or explanation."