Address: Portway Rd, Oldbury, B69 2BT, United Kingdom
Phone: +441215447300
Rating: 4.4
based on 126 reviews.
Customer Service
Pros:
"Very helpful from when I got there, everything checked and explained professionally."
"Thanks to kai for helping me. Highly recommend."
"Very polite, informative and generally nice guy!"
"Josh and Kai are superstars and very helpful and they have helped diagnose a fault that other garage mechanics missed."
"Very friendly and efficient!"
"The colleagues have always been really caring and knowledgeable in order to get them sorted as soon as possible."
"The staff are very presentable, And very knowledgeable."
Cons:
"They are rubbish, I got there for 17.15 with a puncture, and they said that they can't fix it."
"The staff of front office don't use the mask disgusting."
"Customer service is very poor."
"I feel they totally fobbed me off by saying I had to take my car back to the dealer."
"They are bloody rubbish and they shouldn't have the contact for Motorabilty."
"What an incompetent manager in that branch... No wonder he has staff problems at the moment."
"The staff member who served me was incredibly unhelpful and uninterested in resolving the issue."
Efficiency and Timeliness
Pros:
"Showed up without an appointment on a Sunday and they were able to fit me in within half an hour."
"The MOT was done in next to know time!"
"Called these guys up, in the morning and had new tyres by lunchtime."
"Had me back in and running within an hour."
"Really helped us out! After driving from Northampton to our daughters dance competition we found we had a completely flat tyre, they fixed it promptly and went above and beyond to fit us in last minute."
"Brilliant service. Popped down to enquire about tyre pressure sensors (car failed mot due to this and was told they needed to be replaced). Chap at kwik fit checked them all, reset them and all fine! No charge."
"Service was quick and the problem was soon dealt with."
Cons:
"I stay 2 weeks for 2 Pirelli and I need another 2 appointments because I late 10 minutes."
"Great MOT price on the deal and with student discount, however member of staff so rude to the point we almost had to leave."
"I called regarding air con regas, but I was told the machine had broken and I was told the nearest branch to do it was Erdington!!!"
"Too busy to even look at it... Or giving a quote... Also if u r a foreigner, he won't even talk to you."
"Just found a nail in my tyre, drove to kwik fit. Told them exactly what was wrong, response was I can book you in tomorrow."
"Came to this kwik fit yesterday and they advised me they can book it on for next day at 9. I arrived at 9 and when I handed keys over, I was advised 'we will do it when we can' it is now 10:04 and I am still sitting in the waiting room."
"Just told we're open until 6pm when dropped off. Poor customer service."
Value and Pricing
Pros:
"Ordered me a new tyre at great price."
"Top branch, I had a problem with a leaking tpms valve, took it to three places... Was about to give up and go to the main dealer however by chance came here just walked in, they sorted it out there and then for 15 pounds."
"They have never tried to hard sell anything I didn't need which is very refreshing for a garage."
"Managed to find a voucher code which took an additional £3 off the already discounted special offer price."
"I have topped up my air conditioning gas. The service was great, professional advice and price was also very good."
"The puncture was repaired and at a very reasonable price too."
"I've visited the Oldbury Kwikfit 3 times in the last months due to problems with my tyres. Over the three visits it only cost me £25."
Cons:
"I can’t stress enough, please do not use this place. I was informed of a wrong diagnostic work for my car, £700 worth of work."
"I work for nhs, they do discount for nhs. So i called for a price of a full exhaust for my car was quoted £700.00 pounds, found them over priced."
"Appalling service, overpriced."
"Bill was more than I expected as all I went for was new brakes on front wheels £112-75 became £270-00 but better safe than sorry."
"I am only giving 3 because the job was done. I feel like kwik fix is extorting money from people because you will book for a service online and pay for the service."
"If there's any big business next to go insolvent it'll be this one. A relic from the past that hasn't kept up with the times."
"Absolutely useless wouldn't use them ...went in for a puncture the other day and turned me away."