BrewDog Doghouse Manchester Hotel Reviews Summary

Staff and Service

Pros:

• "The staff are absolutely fantastic, so lovely and helpful and friendly."
• "The staff were super friendly at every point, even exchanging emails and replying super quickly before the stay."
• "Customer service was amazing with everyone going above and beyond to make sure you have everything you need."
• "Great selection of beers, but the real star of the show was Steve. Really took his time to make sure we enjoyed the drinks we ordered."
• "Service is top notch, the staff are very friendly and couldn't do enough for you."
• "Staff were excellent and helpful with nothing a problem."
• "The housekeeping and front desk staff were lovely, the bar team was friendly and knowledgeable."
• "Everyone is so friendly and welcoming. The food is great, and it's great to be able to go downstairs and work in the restaurant for the day without feeling like you are burdening the staff."

Cons:

• "Usual absolutely ridiculous faff over the bill, we were overcharged by about £25."
• "When I emailed to complain and ask someone to ring me to discuss the erroneous charges, I not only still haven't received a call, but also had to chase them several times via email, and it's still not resolved."
• "I have a health condition that causes seizures and unfortunately I experienced one whilst dining at this location. The staff were brilliant and helped me get to somewhere quiet and safe."
• "Had to wait a while to check in due to some issues outside the hotel’s control."

Rooms and Amenities

Pros:

• "The room was also great, loads of nice touches including the free sweets by the lifts."
• "The rooms are lovely and as my hubby is a huge craft ale fan, he loved the additional touches in the rooms."
• "Room was clean with cool decor and details – beer in the shower, waterfall, LED lights and many more."
• "Incredible rooms, the neon is stunning and they've literally thought of every single detail."
• "The rooms were set up wonderfully (I mean, shower beers, what more do you need?)."
• "The rooms are great, fantastic selection in the minibar."
• "The rooms are great and done to a really high standard. Decor was lovely and room was stocked with everything you could possibly need, including beer on tap!"
• "Room was really soundproof, couldn’t hear a thing from outside or from other rooms."

Cons:

• "Unfortunately, there was a problem with the hot water which wasn't fixed until late in the night."
• "Downsides- please leave the rooms with both windows closed, I didn’t notice that one layer was open and consequently the road noise distributed my sleep a little."
• "The air con and heating seemed to be locked so the room got a little warm. Also, the night light, while a good idea, was incredibly sensitive and woke us up a number of times."
• "The only thing that let the hotel down was that our room had no heating, and there was no resolve to the issue."

Food and Drinks

Pros:

• "We ate most meals there too and it was excellent, I recommend Wings Wednesday!"
• "Had a food credit as part of the package but this could only be used for dinner."
• "The food was great - my breakfast was to die for!"
• "The food was amazing and they have a range of vegan options too - we had dinner and the breakfast (the portions are massive!)"
• "I had the hot dog £5, the best hot dog ever, room service as well, great rooms, comfortable bed, I had great sleep."
• "Both evening meal on the bar and breakfast in bed was excellent."
• "The food and service in the roof top bar was brilliant too!"
• "Food was excellent and beer school well worth the money, especially enjoyed the breakfast."

Cons:

• "Wings Wednesday is a total swing-and-a-miss - the wings were overbreaded, microwaved messes, with only two bland flavours."
• "I didn't enjoy the breakfast. It’s all very heavy and indulgent and actually I couldn’t bring myself to eat the eggs Benedict."
• "Drinks were good and the hotdesking was good however the burger was very poor quality and highly overpriced."
• "Went for breakfast, received drinks 30 mins after ordering and told the machine was malfunctioning. Then waited a further 45 minutes for our food to arrive."