The Boathouse Reviews Summary

Staff and Service

Pros:

• "All the staff make you feel welcome and are efficient."
• "The staff are very comfortable and happy in their jobs and it shows, spreading positivity everywhere."
• "The staff are great! Service great!"
• "The service was excellent, staff were so friendly."
• "Served by staff who were friendly and knowledgeable about the food and Menu's."
• "Staff were a delight and happy to help."
• "Staff always so helpful and friendly."

Cons:

• "The manager was very dismissive and the staff."
• "Service was basic and felt forced."
• "Took ages for our order to be taken."
• "Service pretty slow."
• "The staff seemed invisible most of the time."
• "Service was somewhat rushed."
• "Service completely abysmal! Book table last week waited in a queue for 20mts no welcome, staff kept walking past."

Food Quality

Pros:

• "The food, as always good and plentiful."
• "The food was of great quality, and it tasted amazing."
• "The grilled tomato was the best one I've ever had."
• "The salt and pepper ribs were better than most Chinese ones I've had, they were delicious, really meaty and tasty."
• "The sea bass was amazing, the meal was too."
• "Food delicious nice and hot and brought to our table at the same time so we were eating together."
• "Portions were plentiful but also very tasty!"

Cons:

• "Received a barely cooked steak (medium-rare apparently), some undercooked chips."
• "Really poor quality sausages and barm."
• "The steak and ale pie a family favourite was nothing like the pie we have had in the past."
• "It was absolutely disgusting and the tiniest piece of fish I'd ever seen."
• "Undercooked potatoes, overcooked veg and a very dry salmon en croute."
• "The sausage barmcakes were inedible."
• "Found a small bug in my son's spaghetti."

Value for Money

Pros:

• "The Early Bird deal and the three course meal was great value at under £18."
• "Excellent food and service, spotlessly clean restaurant."
• "The food was exceptional, not at all expensive for the portions sizes."
• "Food was much better than we expected."
• "Good value for the price."
• "The food was amazing for a reasonable price."
• "The lunchtime 'Early Diner' menu is good value for money at £15.95 for two courses, £19.95 for three."

Cons:

• "Not good value for money."
• "Pretty grimey and dated venue, and the drinks were expensive."
• "And £9 for a beer and bottle of water?"
• "The food is a little over the budget for the quality."
• "Food good but found out the price had gone up from when it was booked for 22 people found out when we went to pay."
• "The fixed price lunch is poor value."
• "The prices were a bit high."

Ambiance and Setting

Pros:

• "Great Atmosphere."
• "There's a fantastic view of the lake from the restaurant."
• "The furniture is art-deco-esque and well maintained."
• "Lovely panoramic views."
• "You also have a good view of the lake and the surrounding area for a nice relaxing atmosphere."
• "Great place to go for a special night out, as the views over the lake as the sun sets are amazing."
• "Nice atmosphere, in a picturesque setting."

Cons:

• "Only negative is that it smells in the entrance way."
• "Pretty grimey and dated venue, and the drinks were expensive."
• "The bar area was surrounded by metal frames with clear plastic inserts - these were discoloured, crazed and one was broken in half."
• "It feels like they haven't changed the carpets since the 80s."
• "Background music was too loud and spoiled family catch up conversations."
• "Aside from the outdated decor (reminiscent of a 90's bowling alley)."
• "The views of the lake are restricted by the small windows."

Accessibility and Facilities

Pros:

• "Easy parking too."
• "They let us sit far from other diners so we could enjoy private time."
• "Lesley in particular made sure I had what I needed."
• "There is a lift to the restaurant on the 1st floor."
• "Lovely place with gorgeous views of the water park."

Cons:

• "Hired a security guard to stop people using the toilets unless you buy a meal."
• "I gave 4 star because they don't have a functioning lift. We were trap for 20 mins in the lift with no light."
• "Not very kids friendly, especially if you have a pram(elevator out of service)."
• "The toilet outside is need updated the service by the council's sorry the notice period."
• "Decor is like taking a trip back to the 80's and food from the same era."